Technical Partner Success Manager - Cisco
ScanSource•Wade Hampton, SC
•$125,000 - $135,000•Onsite
About The Position
The Technical Partner Success Manager (TPSM) role is to enable our partners in Supplier and ScanSource Programs, Offerings, Tools and Technology Solutions. Our TPSMs play a strategic role with our sales organization to assist sales partners with growing a profitable and scalable Cisco business practice.
Requirements
- 5+ years in the Cisco technology channel, preference for technical and sales experience
- 5+ years experience with Cisco Security solutions
- Achieve and maintain Cisco Certifications as needed
Nice To Haves
- Currently hold relevant Cisco Technical Certifications in the Cyber Security field
- Familiar with Lifecycle selling of recurring solutions
Responsibilities
- Identify and qualify growth opportunities to partner with sales for growth and strategic engagements and maintain long-term relationships with stakeholders at our sales partners.
- Understand Customer Experience Lifecycle and drive a strategy with our sales partners to drive a strong customer experience that is profitable and scalable
- Maintain a high profile with supplier resources and key partners leaders
- Serve as a Subject Matter Expert for Cisco solution enablement
- Create and deliver content to drive industry awareness, partner education, and partner enablement for our Channel Program, Evolve.
- Work cross-functionally with other teams internally to resolve business challenges
- Manage partner feedback and needs with internal leaders and key stakeholders.
- Create and execute roadmaps for specialization and certification with our sales partners.
- Taking ownership of partner issues reported and seeing problems through to resolution.
- Conducting training, product walk-through, end user demos and providing resolutions to partner’s queries on Cisco products, technologies, and platforms.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve partner issues.
- Ensure proper documentation, recording, and closure for technical business needs.
- Prepare accurate and timely reports as needed.
- Document knowledge in the form of knowledge base tech notes and articles.
Benefits
- medical/dental/vision coverage
- life insurance
- 401(k) plan with matching provision
- 128 hours of paid time off (PTO) each calendar year
- 10 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
