Partner Success Manager

Q2 Software • Austin, TX

21h • Hybrid

About The Position

Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio, working alongside the Partner Success team to support and strengthen programs across a robust ecosystem of partners — managing inbound partner communications and requests, overseeing escalations, and serving as a key liaison between Customer Success Managers, financial institutions, partners, and Q2 third-party certified developers. They will lead partner go-to-market onboarding, developing clear and repeatable pathways from Early Adopter through General Availability — continuously looking to leverage AI and automation to drive greater efficiency and scale across the onboarding experience. More broadly, they will contribute to Go-to-Market Sales, Marketing, and Partner Success programs by coordinating trainings and sales enablement materials, and working with partners to provide and maintain up-to-date content on Q2's Developer Catalog.

Requirements

• Bachelor's Degree and 5+ years of relevant partner success/account management experience
• Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• Experience in supporting sales and marketing functions
• Self-starter who is comfortable with ambiguity
• Experience building new processes and implementing across organizations
• Fluent written and oral communication in English
• Authorized to work for any employer in the U.S.

Nice To Haves

• Preferred proficiencies with Salesforce, Jira, Confluence, and Seismic
• Financial Services, enterprise software, customer success, and/or marketplace experience preferred

Responsibilities

• Directly manage 3rd party partner relationships, supporting the partner onboarding, collecting sales materials, and driving the overall partner success with sales and marketing
• Partner with Senior Partner Success Manager to execute and coordinate partner GTM plans for sales enablement to drive pairings with our customers (financial institutions) and adoption with their end users
• Coordinate and deliver partner trainings and materials, inclusive of webinars and sales resources
• Support management and optimization of Q2’s Developer Catalog where customers can go to learn about the latest partner offerings and access appropriate due-diligence materials
• Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM effort to drive sales enablement
• Educate partners on self-service tools, maximizing their relationship, and driving success in Q2's fintech ecosystem
• Gather insight regarding sales activity, end-user adoption, and customer successes
• Work cross-functionally with teams across sales, marketing, development, and public relation teams
• Support sales and marketing initiatives to achieve sales and revenue targets

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level