Partner Success Manager

Instructure, Inc.•Trenton, NJ

1d•$85,000 - $95,000•Hybrid

About The Position

As a Partner Success Manager at Instructure, you will own an assigned book of partners and manage the full lifecycle of each relationship—from onboarding and adoption through renewal and growth. You’ll be accountable for renewal attainment, pipeline generation, and bookings support in collaboration with our Partner Sales Team. This role calls for someone who can operate independently, prioritize across a multi-partner portfolio, and use data and partner insight to drive consistent results.

Requirements

3+ years in partner success, account management, or customer success—ideally in EdTech or SaaS.
Demonstrated commercial acumen with a track record of managing a partner portfolio and direct accountability for retention and revenue KPIs.
Strong operational skills with the ability to manage competing priorities across multiple accounts with clear, data-informed prioritization.
Problem Solving & Judgment: Approaches challenges with clarity and logic; identifies root causes and delivers practical solutions, especially under pressure.
Ownership: Follows through on commitments and learns from experience.
Communication: Adapts tone, detail, and delivery to suit the audience; equally effective in quick Slack threads and executive business reviews.
Curiosity: Digs deeper into the “why” behind partner requests and internal challenges to find better solutions.
Collaboration: Enhances team effectiveness, raises concerns constructively, and maintains a solutions-focused energy.
Partner Focus: Keeps partner outcomes central to all decisions, earning trust by consistently acting in the partner’s interest.
Growth Mindset: Seeks feedback, shares learning, and strives to raise the bar for themselves and the team.

Nice To Haves

Technical proficiency, including deep knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly preferred.

Responsibilities

Build and maintain trusted relationships with partner stakeholders.
Conduct structured discovery to understand each partner’s goals, challenges, and desired outcomes.
Develop and execute actionable success plans aligned with both partner and Instructure objectives.
Proactively identify growth opportunities.
Collaborate with Sales to support pipeline generation and advance non-renewal booking opportunities.
Own the renewal forecast for your book of business.
Track account health, flag risks early, build mitigation plans, and keep forecasts up to date based on data, usage, and partner sentiment.
Work with internal teams to ensure best practices and sustained engagement with Instructure solutions.
Collaborate across Sales, Product, Support, and Marketing to deliver a seamless partner experience.
Communicate partner context and needs clearly to key stakeholders.
Maintain accurate documentation, meeting notes, and system updates.
Keep forecasts, partner records, and governance processes current.