Partner Success Manager
About The Position
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. In this role, you’ll serve as the primary relationship owner for major merchants, helping drive strategy, operational success, and long-term partnership growth. You’ll work cross-functionally across Operations, Product, Support, Sales, and Leadership to advocate for partner needs, solve problems quickly, and improve the overall merchant experience. We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.
Requirements
- 5–8+ years of experience in Partner Success, Customer Success, Account Management, Enterprise Support, or Strategic Partnerships
- Experience managing large, complex, or enterprise-level merchant/vendor relationships
- Strong industry expertise within fuel, trucking, logistics, mobility, retail, payments, or related merchant ecosystems preferred
- Proven ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
- Strong analytical and operational mindset with experience leveraging metrics and data to drive decisions and partner outcomes
- Exceptional relationship-building and communication skills, including experience working with executive stakeholders
- Demonstrated ownership, urgency, and problem-solving abilities with a bias toward action
- Experience working cross-functionally to influence outcomes and improve partner operations at scale
- Highly organized with strong prioritization and project management capabilities
Nice To Haves
- Familiarity with CRM platforms (Salesforce, HubSpot) and analytics/reporting tools (Looker, Excel, SQL) is a plus
Responsibilities
- Own the success and growth of Mudflap’s largest merchant partnerships
- Build executive-level relationships and act as a trusted strategic advisor to key partners
- Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements
- Lead complex partner conversations, business reviews, escalations, and cross-functional initiatives with urgency and ownership
- Develop scalable playbooks, processes, and operational frameworks to support a growing enterprise merchant network
- Partner closely with Product, Operations, Support, and Sales teams to remove friction and improve the partner experience
- Advocate for merchant needs internally while balancing business goals and operational scalability
- Operate with speed and adaptability in a high-growth environment where priorities evolve quickly
- Deliver thoughtful communication, reporting, and insights to both partners and internal leadership teams
Benefits
- Commuter benefits to ease your travel
- Lunches and snacks to keep you fueled
- A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
- Competitive salary and equity in a high-growth startup
- Multiple health benefit options
- Responsible Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
