Technical Ops & Enablement

LatchBio•San Francisco, CA

5h•Hybrid

About The Position

Our mission is to advance humanity's ability to engineer biology. We approach this by understanding and improving AI's application to biology use cases such as therapeutics and biosecurity. We are a group of engineers, scientists, and operations specialists who are driven by improving capabilities and interpretability. Some of our work is showcased on benchmarks.bio. Hundreds of scientists build our benchmarks on Latch's internal evaluation platform, and you'll be the engineer who makes sure that platform works for them. This is a hybrid product, operations, and engineering role. You'll own technical onboarding for new bioengineers, triage and fix bugs, write the docs, and run beta tests on new features before they reach the full scientist team. You'll also track whether features are being adopted and bring what you learn back to product and engineering. If you like writing code and like working directly with the people who use it, this role is for you.

Requirements

2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company.
Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM.
Understand how to automate systems with AI and when not to. Keep up to date on the frontier of possibility and improve our automations.
Comfortable with Python, Bash, and similar, plus AI and workflow tools. If you’ve done a task twice, you’re already thinking about automating it.
Working knowledge of AWS/GCP IAM and GitHub org admin, and enough engineering ability to read code, reproduce a bug, and ship small fixes.
You default to least privilege, can conduct strong access reviews, and have helped collect compliance evidence (SOC 2 or similar is a plus).
You write docs people actually read and can train non-engineers to use technical products.

Nice To Haves

Scientific background. Experience in biology, bioinformatics, or a lab setting, or prior work in support or solutions engineering for a technical product.

Responsibilities

Own the technical enablement lifecycle for work trials, contractors, hires, and departures.
Provision everything someone needs on day one, and revoke all of it reliably when they leave.
Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts.
Manage groups, permissions, and SSO/SCIM, and run periodic access reviews.
Manage seats, licenses, admin consoles, and renewals, and keep track of who needs what.
Build workflows that take the manual toil out of common business processes so engineers can stay focused on building.
Enforce device policies, MFA, and least-privilege access.
Run offboarding checks and access audits, and collect compliance evidence.
Own bug channels.
Investigate issues, fix what you can, escalate to engineering with clear context when needed, and keep scientists updated until each issue is resolved.
Make sure every new bioengineer can confidently use the platform within their first week.
Partner with engineering on training sessions and Q&As when features ship, run beta programs with early testers, and track adoption so product and engineering hear what’s getting in scientists’ way.
Keep feature documentation up to date and refine processes for efficient communication across a large team.

Benefits

Base Salary $150k-$180k
Performance Bonus
Great Equity
Unlimited PTO
Every lunch and dinner is paid for
100% premium covered on Cigna's platinum health plan ($0 premium, $0 deductible) and 50% premium coverage for dependents.
100% coverage for top-tier Guardian dental and vision plans
We sponsor most work visas
Relocation Assistance
401(k) Plan
Company-Sponsored professional development