Technical Ops & Enablement
About The Position
At LatchBio, we're building AI agents that help thousands of scientists analyze and interpret data from the next generation of spatial and multi-omic tools in biotech. Each of our agents can store terabytes of data, visualize millions of cells, and orchestrate hundreds of computers towards bio-computational ends. Teams at pharmaceutical, biotech, and solution provider companies trust and rely on our technology to enhance, inform, and deliver the future generations of biological products. We introduced SpatialBench, the first benchmark suite for spatial biology agents — 146 verifiable problems drawn from real analysis workflows across five platforms. Our findings show that harness design — the tools, prompts, and control flow around a model — moves outcomes as much as swapping the base model itself. We have subsequently released scBench, and are working on benchmarks and benchmarking infrastructure for 10s more important areas of biology. Role Overview. Hundreds of scientists build our benchmarks on Latch's internal evaluation platform, and you'll be the engineer who makes sure that platform works for them. This is a hybrid product, operations, and engineering role. You'll own technical onboarding for new bioengineers, triage and fix bugs, write the docs, and run beta tests on new features before they reach the full scientist team. You'll also track whether features are being adopted and bring what you learn back to product and engineering. If you like writing code and like working directly with the people who use it, this role is for you.
Requirements
- 2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company.
- Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM.
- Understand how to automate systems with AI and when not to. Keep up to date on the frontier of possibility and improve our automations.
- Comfortable with Python, Bash, and similar, plus AI and workflow tools. If you’ve done a task twice, you’re already thinking about automating it.
- Working knowledge of AWS/GCP IAM and GitHub org admin, and enough engineering ability to read code, reproduce a bug, and ship small fixes.
- You default to least privilege, can conduct strong access reviews, and have helped collect compliance evidence (SOC 2 or similar is a plus).
- You write docs people actually read and can train non-engineers to use technical products.
Nice To Haves
- Experience in biology, bioinformatics, or a lab setting, or prior work in support or solutions engineering for a technical product.
Responsibilities
- Own the technical enablement lifecycle for work trials, contractors, hires, and departures. Provision everything someone needs on day one, and revoke all of it reliably when they leave.
- Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts. Manage groups, permissions, and SSO/SCIM, and run periodic access reviews.
- Manage seats, licenses, admin consoles, and renewals, and keep track of who needs what.
- Build workflows that take the manual toil out of common business processes so engineers can stay focused on building.
- Enforce device policies, MFA, and least-privilege access. Run offboarding checks and access audits, and collect compliance evidence.
- Own bug channels. Investigate issues, fix what you can, escalate to engineering with clear context when needed, and keep scientists updated until each issue is resolved.
- Make sure every new bioengineer can confidently use the platform within their first week. Partner with engineering on training sessions and Q&As when features ship, run beta programs with early testers, and track adoption so product and engineering hear what’s getting in scientists’ way.
- Keep feature documentation up to date and refine processes for efficient communication across a large team.
Benefits
- Base Salary $150k-$180k
- Performance Bonus
- Great Equity
- Unlimited PTO
- Every lunch and dinner is paid for
- 100% premium covered on Cigna's platinum health plan ($0 premium, $0 deductible) and 50% premium coverage for dependents.
- 100% coverage for top-tier Guardian dental and vision plans
- We sponsor most work visas
- Relocation Assistance
- 401(k) Plan
- Company-Sponsored professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
