Technical Operations Specialist ll

Bank of America•Pennington, AL

1d•$85,000 - $154,300•Onsite

About The Position

Bank of America is hiring a Technical Operations Specialist for its Collaboration Operations Team (Email/Routing). The role leads planning, design, and implementation of complex infrastructure solutions based on deployment requirements, playbooks, and technical blueprints. It provides operational support for Linux/UNIX-based messaging systems, with primary responsibility for system availability and production troubleshooting and triage. The specialist supports Email Routing infrastructure applications, manages their lifecycle, monitors service performance and capacity, and helps ensure systems meet business demand and required service-level agreements. The position also contributes to service design, development, implementation, system assessment and optimization, and review of user requirements. It works with architecture and engineering peers and other technology stakeholders on solution planning, testing, validation, complex troubleshooting, and problem resolution. The role includes a 24x7 on-call rotation, with coverage nights and weekends. The role is based at Bank of America's Pennington, New Jersey location. The stated schedule is first shift, 40 hours per week. The annualized pay range is $85,000 to $154,300, with offers based on experience, education, and skill set. The position is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

At least 6 years of strong operating-system experience with Linux systems.
Strong scripting or development skills with Python, Perl, and Shell.
Experience with SMTP email relaying and routing.

Nice To Haves

Experience with email hygiene systems, including anti-spam, antivirus, malware prevention, and data loss prevention.
Experience with monitoring technologies such as Splunk and Nagios.
Proven experience in problem identification, troubleshooting, and resolution.
Excellent written and verbal communication skills.

Responsibilities

Fulfill requests from business users and operations, communicate technical status updates, and oversee stability, resiliency, reliability, and performance across supported systems.
Mentor team members and provide technical leadership.
Translate business requirements into infrastructure or system designs and collaborate with technology stakeholders and service providers on design and deployment.
Support change implementations, proactively identify and resolve potential issues, and perform access or physical provisioning and deprovisioning for infrastructure and applications.
Provide consulting services to Core Technology Infrastructure and technical partners, execute procedures reliably, and escalate incidents appropriately.
Provide release support when needed and manage engagement across audiences.
Manage the full lifecycle of infrastructure and application environments.
Provide operational support for Linux/UNIX-based messaging systems, including system availability, production troubleshooting and triage, and incident and problem management.
Contribute to product and service design, development, and implementation, including system assessment and optimization and review of user requirements.
Execute IT infrastructure and service-support processes to meet business needs and required SLAs.
Manage and support Email Routing infrastructure applications on a day-to-day basis.
Install, configure, and troubleshoot applications used to support Email Routing infrastructure.
Monitor, measure, report, and review application-service performance and ensure availability and capacity meet business demand.
Facilitate reactive and proactive problem resolution throughout the information-system lifecycle, including classification, prioritization, action initiation, root-cause documentation, and implementation of remedies to prevent future incidents.
Collaborate with architecture and engineering peers on initiative planning, testing and validation, complex troubleshooting, and problem resolution.
Participate in the 24x7 on-call rotation, including nights and weekends.