Technical Operations Manager - Campus Technology

Southwestern Baptist Theological Seminary•Fort Worth, TX

1d•Onsite

About The Position

The Technical Operations Manager provides administrative and support functions to Campus Technology. The primary function of this position is enterprise infrastructure administration and services as tier two escalation support for the Help Desk team. Additionally, the position will provide leadership to remaining Systems and Security Administers and the Telecommunications Technician. This position may require work outside of normal business hours to ensure business operations are not hindered.

Requirements

Bachelor's degree in related field required or equivalent work experience.
Three years of progressive job experience and supervisory experience required.
Successful completion of background check, MVR, and credit check may be required.
Provide end-user support for technology solutions.
Ability to confidently demonstrate software and technology solutions to Southwestern employees.
Research technology solutions for organizational goals.
Manage a small team of highly technical personnel.
Strong English communication skills.
Microsoft Active Directory, Microsoft 365 including Exchange Online, Microsoft DHCP, DNS and similar management.
Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Operations team.
Possess a strong work ethic and initiative.
Maintain regular on the job attendance and timeliness.
Possess ability to multi-task and pay attention to detail.

Responsibilities

General systems and security administration.
Research, recommend, implement and monitor security software solutions as appropriate.
Process account creation and security profiles including Active Directory and email.
Manage operating system and third-party software patch deployment and compliance of server and desktop systems.
Provide full software lifecycle support including research, deployment, maintenance and support of end user systems as assigned.
Manage virtual server environment maintenance and support.
Provide data storage, server and environmental backup and archive management.
Assist Help Desk technicians with incidents and assume ownership of requests requiring escalation.
Provide appropriate documentation and regular cross-training for back up personnel.
Ensure procedures are effectively documented and cross-training occurs within team.
Provide leadership, guidance and support to other members of the network and system administration team.
Complete special assignments/projects requested by the Campus Technology leadership, overseeing Operations, Security and Development.
Perform other related duties as assigned and specific to area of responsibility.