Campus Operations Manager

Gateway Community & Technical College•Southlake, TX

1d•Hybrid

About The Position

The Campus Operations Manager owns how live production runs at Gateway's campuses. This role leads the Regional LP Campus Managers and the Campus Operations Coordinator. It also carries the operational relationship with every extension campus — including Jackson Hole, which reports on a dotted line. Where Central Lighting, Video, and Audio own their disciplines, this seat owns campus delivery: coverage, consistency, equipment readiness, and the Team Members and Serve Teams who run each room.

Requirements

Five or more years of live production experience, including management experience — required
Bachelor’s degree or equivalent experience — required
A clear passion for Jesus and a strong biblical foundation
Strong working knowledge of audio, video, and lighting systems, live production workflow, and the engineering required to troubleshoot and keep systems operational
Able to maintain, support, and troubleshoot AVL systems independently, and to recognize when a fault needs an engineer
Willing to be trained and assessed to an agreed competence standard, and to keep that standard current as systems change
Proven leadership skills, with experience developing managers across multiple locations
Strong working knowledge of audio, video, and lighting systems and live production workflow
Strong operational and planning skills, with the ability to manage coverage and logistics at scale
Able to hold a consistent standard across campuses they do not staff directly
Able to function at a high level of effectiveness and calm under live, high-pressure conditions
Strong budget management skills
Comfortable holding others accountable with clarity and care
Demonstrated emotional and relational intelligence
Strong time-management skills and the ability to hold several priorities at once
Proficient in Microsoft Office and able to learn and function within new software and systems
Must be a member or become a member of Gateway Church upon employment.

Nice To Haves

Experience supporting multiple venues or locations — preferred
Prior experience in a multisite church environment — preferred

Responsibilities

Owns live production delivery across all extension campuses, ensuring consistent execution of the churchwide technical standard
Leads and develops the Regional LP Campus Managers and the Campus Ops Coordinator
Carries the dotted-line relationship with the Jackson Hole LP Campus Manager
Ensures every campus has adequate technical coverage for all services and events, and resolves coverage gaps
Oversees equipment readiness, maintenance schedules, and replacement planning across campuses
Partners with the Central Lighting, Video, and Audio Managers so discipline standards land correctly at each campus
Accountable for campus adherence to the AVL standards owned by the Central Audio, Video and Lighting Managers
Oversees the department-wide purchasing plan and preferred-vendor list, and the repair and new equipment budget — not only the campus budget
Directs the training program by which Systems Engineers develop campus staff toward system self-sufficiency
Assesses campus readiness to move between staffing stages against the two staffing principles
Serves as the point of contact between Central Live Production and the campus teams
Assists in the recruiting, hiring, leading, training, and development of the campus live production team, and provides accountability for the campus Live Production Team
Oversees the growth and health of campus Serve Teams that staff technical positions
Manages the campus live production budget and expenses within the approved threshold
Supports new campus launches and campus technical build-outs
Reviews the metrics for campus operations and makes decisions accordingly
Is present and serving at weekend services and churchwide events as the ministry calendar requires
Maintains strong working knowledge of the audio, video, lighting, and control systems at their location, not only the discipline they operate
Performs routine and preventative maintenance on the systems they work with
Diagnoses and resolves first-line faults across audio, video, and lighting rather than escalating by default, and escalates with a clear account of what has already been tested
Keeps system documentation, patch files, and show files current for their location
Participates in the training provided by the Systems Engineers and maintains the competence level agreed for the role
Performs other duties as assigned.
As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.