Technical Operations Manager

Throne Labs • Los Angeles, CA

2d • $100,000 - $140,000

About The Position

Throne is seeking a full-time, salaried/exempt Technical Manager, Market Operations to lead its field technician team in Los Angeles. The role manages and develops 15–20 hourly field technicians responsible for installing, maintaining, and repairing more than 70 Thrones across the LA market. The position reports directly to the LA Market General Manager and partners closely with the local Operations Manager and Throne’s Central Technical Operations team.

The manager owns day-to-day technical field service operations, including technician scheduling and deployment, ticket resolution, inventory, equipment and workspace upkeep, new unit deployments, and operational reporting. The role also supports technician training and development, establishes scalable processes, coordinates maintenance with facility operations, and communicates field insights to central software, engineering, design, and technical operations partners to improve products, processes, and training.

Requirements

• At least 3 years of experience supervising teams of 10 or more, with a track record of managing and developing technician or field service teams.
• Bachelor’s degree in Engineering, Operations, or a related field, or significant professional management experience in lieu of a degree.
• Working knowledge of electrical and plumbing systems sufficient to guide technicians, review technical diagnoses, and analyze technical diagrams and schematics.
• Operational experience overseeing field activities such as maintenance and sanitation, including workforce scheduling and route optimization across a large service area.
• Proficiency in developing and maintaining operational workflows, particularly ticketing and inventory management.
• Strong diagnostic judgment to identify root causes and guide technicians toward sustainable solutions.
• Strong interpersonal abilities to lead a larger team and coordinate effectively with cross-functional partners.
• Ability to remain agile and productive in a high-growth, fast-paced startup environment.
• Willingness to support the market on weekends or during non-standard hours as needed.
• Valid driver’s license and a history of safe driving.

Nice To Haves

• Experience managing distributed or multi-site field teams.
• Hands-on experience in HVAC, electrical, or plumbing trades.
• Experience scaling a field service operation in a startup or high-growth environment.
• Certification or license in plumbing, electrical work, or a related field.
• Experience in IoT, robotics, hardware, connected devices, or tech-enabled field operations.
• Experience in portable sanitation, facilities management, or infrastructure.
• California- or LA-specific trade or construction knowledge.
• General familiarity with OSHA safety training and workplace safety standards.

Responsibilities

• Directly manage, mentor, and develop a team of 15–20 field technicians across the LA market.
• Conduct performance reviews, set goals, and provide ongoing coaching.
• Lead onboarding and training for new technicians, ensuring adherence to national standards and local requirements.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Serve as an escalation point for complex technical issues in the field.
• Structure the team, including leads, zones, or shifts, as needed to manage the asset fleet and team across the Los Angeles metro area.
• Own technical field service operations for more than 70 Thrones, including scheduling, workload prioritization, and technician deployment.
• Ensure repair and maintenance tickets are created, assigned, and resolved according to defined SLAs and best practices.
• Manage parts, tools, and supplies inventory, including on-hand levels and reordering.
• Create and execute plans to maintain workspaces, tools, and equipment.
• Track and report operational metrics such as resolution times, uptime, and technician utilization to the Market General Manager.
• Lead deployments of new Throne units as the market expands.
• Coordinate with the local Operations Manager to align technical maintenance with cleaning and facility operations.
• Partner with software, engineering, design, and central technical operations teams to provide structured field feedback that supports product improvements.
• Document field learnings and contribute to technical processes and the knowledge base.
• Execute centrally defined training programs and ensure compliance and standardization within the LA market.
• Maintain accurate records of work performed, including repairs, replacements, and inspections.
• Identify operational inefficiencies and propose process improvements, particularly for managing a larger fleet and team.

Benefits

• Medical, dental, and vision insurance, with medical options that are 100% employer-paid.
• Equity for all US-based positions.
• Daily access to earned wages.
• 401(k) plan.
• Paid time off that grows with tenure, paid sick time, and paid parental leave.
• Life insurance, AD&D coverage, and short- and long-term disability insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager