Technical Operations Manager

Throne Labs • Los Angeles, CA

1d

About The Position

Throne is seeking a Technical Manager, Market Operations to lead its field technician team in the Los Angeles market. This full-time, salaried/exempt, people-first management role is responsible for the day-to-day performance and development of 15–20 hourly field technicians and for ensuring that more than 70 deployed Thrones are installed, maintained, and repaired to high standards. The role reports directly to the LA Market General Manager and works closely with the local Operations Manager, who oversees cleaning and facility operations, as well as the Central Technical Operations team to resolve local issues and improve products, processes, and training.

The position owns end-to-end technical field service operations across the LA market, including technician scheduling and deployment, repair and maintenance workflows, inventory, equipment and workspace upkeep, performance metrics, and new-unit deployments. The manager also develops team members, supports safe and consistent work, coordinates with cross-functional partners, and turns field learnings into documented processes and product feedback. The role requires flexibility to support the market during weekends or non-standard hours as needed.

The base salary range is $100,000–$140,000, with actual compensation depending on applicable experience, skills, and geographic location. Full-time roles are eligible for a benefits package that includes stock options. Employment may be contingent on an acceptable job-related drug test, motor vehicle report, and/or background check, as applicable and permitted by law.

Requirements

• Track record of managing and developing technician or field service teams, with at least 3 years supervising teams of 10 or more.
• Bachelor's degree in Engineering, Operations, or a related field preferred, or significant professional management experience in lieu of a degree.
• Working knowledge of electrical and plumbing systems sufficient to guide technicians, review diagnoses, and analyze technical diagrams and schematics.
• Operational experience overseeing field activities such as maintenance and sanitation, including workforce scheduling and route optimization across a large service area.
• Proficiency developing and maintaining operational workflows, particularly ticketing and inventory management.
• Strong diagnostic judgment to identify root causes and guide technicians toward sustainable solutions to recurring technical challenges.
• Strong interpersonal abilities to guide a larger team and coordinate effectively with cross-functional partners, including the local Operations Manager.
• Ability to remain agile and productive in a high-growth, fast-paced startup environment.
• Willingness to support the market during weekends or non-standard hours as needed.
• Valid driver's license with a history of safe driving.

Nice To Haves

• Experience managing distributed or multi-site field teams.
• Deep hands-on trade experience.
• Prior hands-on experience in HVAC, electrical, or plumbing trades.
• Experience scaling a field service operation in a startup or high-growth environment.
• Certification or license in plumbing, electrical work, or a related field.
• Experience in IoT, robotics, hardware, connected devices, or tech-enabled field operations.
• Experience in portable sanitation, facilities management, or infrastructure.
• California- or LA-specific trade or construction knowledge.
• General familiarity with OSHA safety training and workplace safety standards.

Responsibilities

• Directly manage, mentor, and develop 15–20 field technicians across the LA market.
• Conduct performance reviews, set goals, and provide ongoing coaching.
• Lead onboarding and training for new technicians, ensuring adherence to national standards and local requirements.
• Foster a culture of safety, accountability, teamwork, and continuous improvement.
• Serve as an escalation point for complex technical issues in the field.
• Structure the team, including leads, zones, or shifts as needed, to manage the asset fleet and distributed team across the Los Angeles metro area.
• Own end-to-end technical field service operations for more than 70 Thrones, including scheduling, workload prioritization, and technician deployment.
• Ensure repair and maintenance tickets are created, assigned, and resolved in line with defined SLAs and best practices.
• Manage parts, tools, and supplies inventory, including on-hand levels and reordering.
• Create and execute plans for upkeep of workspaces, tools, and equipment.
• Track and report operational metrics such as resolution times, uptime, and technician utilization to the Market General Manager.
• Lead deployments of new Throne units as the market expands.
• Coordinate with the local Operations Manager to align technical maintenance with day-to-day facility upkeep.
• Partner with software, engineering, design, and central tech operations teams to provide structured field feedback and drive product improvements.
• Translate field learnings into documented processes and technical knowledge-base contributions.
• Execute centrally defined training programs and ensure cross-national compliance and standardization in the LA market.
• Maintain accurate records of work performed, including repairs, replacements, and inspections.
• Identify operational inefficiencies and propose process improvements, particularly for managing a larger fleet and team.

Benefits

• Medical, dental, and vision insurance; some medical options are 100% employer-paid.
• Equity for all US-based positions, offered as stock options in the job description.
• Daily access to earned wages.
• 401(k) plan.
• Paid time off that grows with tenure, plus paid sick time and paid parental leave.
• Life insurance and AD&D coverage.
• Short- and long-term disability insurance.
• Employee Assistance Program (EAP).
• Benefits for full-time and part-time employees may vary by state.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager