Technical Operations Manager

Gradient AI•Boston, MA

1d•$130,000 - $155,000•Hybrid

About The Position

Gradient AI is seeking a Technical Operations Manager to support a team responsible for maintaining critical applications and infrastructure. The role is based out of the company’s Boston office and is hybrid. The manager will define a vision and strategy for operational excellence in a rapidly growing environment, oversee TechOps and major IT initiatives, and work closely with DevOps and SecOps to maintain reliable, secure, and compliant systems. The position also focuses on monitoring, service-level performance, incident processes, team capacity, and staff coverage. Gradient AI develops AI-powered SaaS solutions for Group Health and P&C insurance, using a large policies and claims data lake to help insurers predict risk, improve profitability, and automate underwriting and claims. Founded in 2018, the company reports $56 million in Series C funding and rapid growth. The role offers a base salary range of $130,000–$155,000 annually and is eligible for an annual performance bonus, equity grant, and comprehensive benefits package. The actual offer depends on hiring level, experience, skills, qualifications, and location.

Requirements

At least 7 years of experience managing applications and IT infrastructure.
At least 2 years of experience managing high-performing teams.
Ability to think about long-term strategy while setting short-term goals.
Experience implementing effective monitoring and logging of SaaS cloud environments to ensure secure and compliant infrastructure.
Effective communication across functions and levels, including senior leadership, Engineering, DevOps, and Client Experience teams.
Demonstrated leadership skills and ability to supervise, grow, and mentor team members.
At least 3 years of experience with the majority of the listed technology stack: macOS and Windows 11 administration; Jamf Suite or Intune; Okta identity management; Microsoft 365; Atlassian Suite (Jira and Confluence); FreshService ticket management; and TCP/IP networking.

Responsibilities

Oversee TechOps, including major IT initiatives and internal and external helpdesks.
Partner with DevOps to deploy, maintain, and manage highly available cloud applications, databases, and IT infrastructure according to best practices and industry standards.
Partner with SecOps to continually mature and implement the overall security posture.
Create tools for system health monitoring, SLA compliance, and alerting and notification.
Establish and maintain metrics to assess team bandwidth.
Evolve incident management, escalation, and reporting processes.
Maintain staff coverage for SLAs and required response times.
Supervise, grow, and mentor team members.