Technical Operations Engineer

Stripe•South San Francisco, CA

2d•$137,000 - $205,600•Remote

About The Position

Stripe is seeking a Technical Operations Engineer to support its Connect and Risk and Compliance areas. The role involves becoming a domain expert, investigating technical inquiries from internal Stripe teams and external partners, and sometimes making code changes. The engineer will coordinate complex technical changes for product releases, merchant onboarding, and migrations; improve operations through automation; design alerting systems to enable quick incident response or prevent incidents; and analyze data to assess the impact of risk and compliance interventions and identify product opportunities. The position requires a bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or a related field, along with at least two years of experience in technical or technical user-facing roles and the specified technical areas. It is 40 hours per week, with 100% telecommuting permitted. Multiple positions are available.

Requirements

Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or a related field.
At least 2 years of experience in technical or technical user-facing roles.
At least 2 years of experience with developer tools, including git.
At least 2 years of scripting and automation experience, including Ruby and Python.
At least 2 years of experience writing tooling and automation, including testing and idempotency.
At least 2 years of experience with observability tooling, including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb).
At least 2 years of experience with incident response, on-call rotations, runbooks, and postmortem processes.
At least 2 years of experience using SQL and relational databases, including PostgreSQL or MySQL, for operational tasks.

Responsibilities

Become a domain expert in Connect and the Risk and Compliance areas of Connect.
Handle inquiries from internal Stripe teams and external partners' technical teams through detailed investigation, sometimes making code changes.
Organize and direct complex technical changes as part of product releases, merchant onboarding, and migrations.
Identify and automate inefficient or unnecessary manual processes by making code changes or coordinating more complex changes across Stripe.
Design alerting systems using existing tools to respond to incidents quickly or prevent them.
Conduct data analysis to understand the impact of risk and compliance interventions on users and surface future product opportunities.