Technical Operations Engineer
About The Position
O’Keefe Media Group (OMG), an independent media organization founded by investigative journalist James O’Keefe, is seeking a hands-on Technical Operations Engineer. OMG produces investigative reporting, undercover journalism, and original programming focused on institutional accountability and government and corporate misconduct, supported by an in-house media team and nationwide citizen journalists. This is a sole-technologist, individual-contributor role responsible for maintaining the organization’s websites, revenue systems, cybersecurity, office technology, production facilities, and investigative field equipment. The role requires urgency, practical troubleshooting, discretion, and end-to-end ownership rather than staff or vendor management. The position is based on-site in West Palm Beach, Florida, with travel up to 10%. Some after-hours and weekend work is required.
Requirements
- Four or more years of hands-on IT, website, or systems experience, preferably in a solo or small-team environment.
- Experience administering WordPress or similar platforms, with working HTML, CSS, JavaScript, and form/plugin troubleshooting skills.
- Experience with HubSpot or a comparable CRM and platform integrations using APIs, webhooks, Zapier, or Make.
- Knowledge of firewalls, VLANs, Wi-Fi, VPN, DNS, and email authentication (SPF, DKIM, DMARC).
- Experience with Google Workspace and/or Microsoft 365, macOS, Windows, and mobile device management.
- Practical knowledge of MFA, endpoint protection, encryption, backups, and access controls.
- Ability to troubleshoot cameras, audio systems, and small electronic devices.
- Strong judgment, confidentiality, and responsiveness, with the ability to resolve urgent issues independently.
- Willingness to travel up to 10% and work occasional evenings or weekends.
Nice To Haves
- Experience with donation platforms such as Anedot, WinRed, Givebutter, or Stripe, and e-commerce platforms such as Shopify.
- Livestream production experience with OBS, vMix, StreamYard, or Restream.
- Forensic data recovery experience.
- Experience in journalism, political organizations, nonprofits, or startups.
- Relevant certifications such as Network+, Security+, or CCNA.
Responsibilities
- Maintain websites, hosting, CMS platforms, plugins, performance, uptime, and security.
- Build or update landing pages, donation pages, and forms rapidly, including for same-day campaigns.
- Maintain HubSpot properties, forms, lists, workflows, permissions, and records.
- Maintain integrations among website, CRM, donation, merchandise, email, and analytics systems using native tools, APIs, webhooks, or automation platforms.
- Ensure donations, sales, and signups are captured correctly with source attribution, and identify and resolve failures quickly.
- Maintain GA4, pixels, UTMs, and conversion events for reliable marketing and revenue reporting.
- Enforce MFA, password management, least-privilege access, and phishing defenses.
- Securely administer Google Workspace and/or Microsoft 365 accounts and promptly revoke access for departing employees.
- Keep Mac, Windows, and mobile endpoints patched, encrypted, protected, and remotely manageable.
- Securely store and transmit sensitive source information and investigative material with restricted access.
- Maintain tested backups and practical recovery procedures for critical systems.
- Keep firewalls, switches, Wi-Fi, VPN, internet connectivity, and VoIP reliable.
- Deploy, repair, and retire workstations, phones, printers, and peripherals; maintain a practical technology-asset inventory.
- Prepare equipment and access for new hires before their first day and promptly complete offboarding.
- Resolve technology issues directly and quickly, escalating specialized work when appropriate.
- Keep podcast studios, livestream equipment, editing workstations, storage, and meeting-room AV production-ready.
- Prepare, test, and maintain body-worn and concealed cameras, audio recorders, batteries, and media.
- Provide journalists with equipment guidance and securely offload and preserve captured footage.
- Assess failed storage media and restore recoverable data when feasible.
- Evaluate and recommend new production and field equipment based on operational needs.
- Document system configurations, procedures, and troubleshooting steps and keep documentation current.
- Communicate operational risks, technology costs, and replacement needs early with clear recommendations.
- Respond in a timely manner to urgent issues during live stories, campaigns, evenings, or weekends.
- Engage external specialists when necessary while retaining internal ownership of outcomes.
- Travel up to 10% and work occasional evenings or weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
