Technical Operations Engineer
About The Position
O’Keefe Media Group (OMG), an independent media organization producing investigative reporting, undercover journalism, and original programming, seeks a hands-on Technical Operations Engineer. This is a sole-technologist, individual-contributor role responsible for maintaining the organization’s websites, revenue systems, cybersecurity, office technology, production facilities, and investigative field equipment. The role calls for urgency, practical troubleshooting, discretion, and end-to-end ownership rather than staff or vendor management. The engineer maintains OMG’s websites and revenue technology, including hosting, CMS platforms, campaign pages, CRM systems, donations, merchandise, email, analytics, and their integrations. The role also protects accounts, devices, investigative information, and data; keeps office infrastructure and employee technology dependable; and ensures studios, live-production systems, editing workstations, and field equipment are ready for use. The position also covers documentation, operational risk management, and continuity. The engineer communicates technology costs and replacement needs, responds to urgent issues during live stories and campaigns—including evenings or weekends—and engages external specialists when necessary while retaining ownership of outcomes. The role is based on-site in West Palm Beach, Florida, with travel up to 10%.
Requirements
- Four or more years of hands-on IT, website, or systems experience; solo or small-team experience is preferred.
- Experience administering WordPress or similar platforms, with working HTML, CSS, JavaScript, and form/plugin troubleshooting skills.
- Experience with HubSpot or a comparable CRM and integrations using APIs, webhooks, Zapier, or Make.
- Knowledge of firewalls, VLANs, Wi-Fi, VPN, DNS, and email authentication protocols SPF, DKIM, and DMARC.
- Experience with Google Workspace and/or Microsoft 365, macOS, Windows, and mobile device management.
- Practical knowledge of MFA, endpoint protection, encryption, backups, and access controls.
- Ability to troubleshoot cameras, audio systems, and small electronic devices.
- Strong judgment, confidentiality, responsiveness, and ability to resolve urgent issues independently.
- Willingness to travel up to 10% and work occasional evenings or weekends.
- A degree is not required.
Nice To Haves
- Experience with donation platforms such as Anedot, WinRed, Givebutter, or Stripe, and e-commerce platforms such as Shopify.
- Livestream production experience with OBS, vMix, StreamYard, or Restream.
- Forensic data recovery experience.
- Experience in journalism, political organizations, nonprofits, or startups.
- Relevant certifications such as Network+, Security+, or CCNA.
Responsibilities
- Maintain websites, hosting, CMS platforms, plugins, performance, uptime, and security.
- Build or update landing pages, donation pages, and forms, including for same-day campaign needs.
- Maintain HubSpot or comparable CRM properties, forms, lists, workflows, permissions, and records.
- Keep website, CRM, donation, merchandise, email, and analytics integrations functioning through native tools, APIs, webhooks, or automation platforms.
- Ensure donations, sales, and signups are captured with source attribution; identify and resolve failures.
- Maintain GA4, pixels, UTMs, and conversion events for marketing and revenue reporting.
- Enforce MFA, password management, least-privilege access, and phishing defenses.
- Securely administer Google Workspace and/or Microsoft 365 and promptly revoke access for departing employees.
- Patch, encrypt, protect, and remotely manage Mac, Windows, and mobile endpoints.
- Securely store and transmit sensitive source information and investigative material with restricted access.
- Maintain tested backups and practical recovery procedures for critical systems.
- Keep firewalls, switches, Wi-Fi, VPN, internet connectivity, and VoIP reliable.
- Deploy, repair, and retire workstations, phones, printers, and peripherals; maintain a practical technology asset inventory.
- Prepare equipment and access for new hires before their first day and complete offboarding promptly.
- Resolve technology issues directly and quickly, escalating specialized work when appropriate.
- Keep podcast studios, livestream equipment, editing workstations, storage, and meeting-room AV production-ready.
- Prepare, test, and maintain body-worn and concealed cameras, audio recorders, batteries, and media.
- Provide journalists with equipment guidance and securely offload and preserve captured footage.
- Assess failed storage media and restore recoverable data when feasible.
- Evaluate and recommend new production and field equipment based on operational needs.
- Document system configurations, procedures, and troubleshooting steps and keep documentation current.
- Communicate operational risks, technology costs, and replacement needs early with clear recommendations.
- Respond promptly to urgent issues during live stories, campaigns, evenings, or weekends.
- Engage external specialists when necessary while retaining internal ownership of outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
