VTC/AV - Technical Operations Coordinator - JDC - Chantilly, VA

Military Spouse Corporate Career Network•Chantilly, VA

8d•Onsite

About The Position

Noblis ESI is seeking a Technical Operations Coordinator to support a customer in Chantilly, Virginia. The position ensures reliable, high-performance conference room operations by setting up, maintaining, and troubleshooting audiovisual (AV) and information technology (IT) systems used for secure meetings and briefings. The role supports Intelligence Community conference rooms and requires expertise in conference room technology, video conferencing platforms, and IT support in classified environments. The coordinator supports the full lifecycle of secure AV/VTC/IT systems and collaboration and conferencing software. This includes systems and software engineering activities, security and compliance coordination, user support and training, infrastructure inspections and upgrades, operational documentation, and collaboration with IT, facilities, and cybersecurity teams. The position is on-site in Chantilly, VA, with travel up to 10% within the United States.

Requirements

Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
U.S. citizenship.
One of the following education and experience combinations: bachelor's degree and 6 years of experience; master's degree and 4 years; associate's degree and 8 years; or high school diploma/GED and 10 years.
Hands-on experience with video conferencing platforms such as Zoom, Microsoft Teams, or Webex; AV systems; and networking fundamentals.
Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies, including use of PowerPoint and Alleo software.
Systems engineering experience supporting the lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
Software systems engineering experience with collaboration or conferencing platforms, including software requirements management, configuration control, quality assurance, test execution, release/change tracking, and stakeholder coordination.
Experience supporting classified or otherwise secure enterprise environments, including system security engineering, patch/change management, and coordination of cybersecurity or RMF/ATO-related compliance activities.
Ability to travel up to 10% within the United States.
Ability to lift up to 30 pounds, walk, bend, and drive.

Nice To Haves

Certifications in IT- or AV-related fields, such as CTS, ITIL, or CompTIA Security+, meeting DoD 8570/8140 requirements at a minimum of IAT II.
Degree in Information Technology, Computer Science, Communications, or a related field.
Experience supporting classified environments within government agencies or DoD facilities.
Familiarity with Intelligence Community operational standards and security requirements.
Knowledge of automated conference room scheduling and monitoring solutions.
Experience with Alleo’s interactive content collaboration platform.
Strong ability to assist and train users on conferencing technology.
Analytical mindset and proactive approach to troubleshooting technical issues.
Systems administration experience.
Information security experience and working knowledge of ICD 503.
Tier I/Tier II system troubleshooting experience with AV and system administration.

Responsibilities

Oversee setup, configuration, and maintenance of AV and IT systems in Intelligence Community conference rooms, including use of PowerPoint and Alleo software.
Analyze, diagnose, and resolve hardware, software, and networking issues affecting secure conferencing environments.
Ensure VTC systems comply with security protocols and operational requirements.
Provide technical support and training on AV systems, video conferencing tools, and presentation equipment, including use and oversight of Alleo software.
Apply systems engineering principles across the lifecycle of secure AV/VTC/IT systems, including requirements decomposition, interface definition, integration, test planning, validation, risk identification, and technical documentation.
Conduct inspections and upgrades of AV and IT infrastructure to maintain performance and compliance with security protocols.
Support software systems engineering for collaboration and conferencing platforms, including requirements management, configuration control, quality assurance, test execution, release and change tracking, and stakeholder coordination.
Recommend enhancements to streamline technical operations and improve user experience.
Maintain detailed logs of conference room configurations, troubleshooting procedures, and operational reports.
Collaborate with IT and facilities teams to address technical needs, escalate issues, and implement system upgrades.
Coordinate with cybersecurity and IT teams on secure enterprise AV/VTC environments, including patch and change management, approved configuration maintenance, and classified system security and accreditation requirements.