Technical Operations & Branded Calling Program Manager

TeleWorld Solutions•Chantilly, VA

About The Position

TeleWorld Solutions is a strategic wireless engineering and consulting firm providing network operators, OEMs, and tower companies with turnkey design, optimization, network dimensioning, and deployment services. It supports customers throughout the network lifecycle and across network technologies and solutions. The posting describes a senior-level RAN engineering role focused on LTE and 5G product and feature validation, systems and performance analysis, protocol analysis, and troubleshooting. The role leads complex lab testing and system integration work, supports customer reviews and product rollouts, and guides junior engineers. It also requires coordination with customer organizations and cross-functional teams, including support organizations, logistics, SEA, and Samsung HQ. The company describes itself as veteran-friendly and a Great Place to Work.

Requirements

Undergraduate degree in engineering and 12 or more years of directly related experience.
Bachelor's degree in electrical engineering or computer science.
Good understanding of 4G and 5G concepts, including downlink/uplink scheduling, LTE power control, beamforming fundamentals, MIMO, and ENDC.
Deep knowledge of L1 and L2 layer protocol analysis.
Good understanding of UE and RAN 3GPP specifications.
Good understanding of inter-vendor configurations and interoperability testing scenarios.
Experience with system testing activities, including feature validation, test-description documentation, parameter optimization, performance analysis, test strategy creation, and problem troubleshooting.
Strong knowledge of 4G and 5G air-interface and call-processing technologies and network architecture, particularly Radio Access Networks.
Good understanding of wireless systems, particularly PHY, MAC, RLC, RRC, and PDCP layers.
Experience with EMS systems, network-element management, software upgrades, and MOP verification.
Strong understanding of 3GPP systems, including core and RAN networks.
Ability to plan, organize, and prioritize multiple projects and simultaneous performance objectives.
Ability to work independently and organize a productive work schedule.
Ability to work in a team environment and complete assignments and milestones within established time frames.
Ability to handle varied tasks and problems creatively when only broad guidelines are available.
Proven ability to interact at multiple levels within customer organizations.
Ability to negotiate with and persuade customer directors, managers, and staff who may hold opposing views to accept or approve plans and technical or project recommendations.
Ability to achieve results within established time frames and requirements.
Ability to travel sporadically during projects.

Nice To Haves

A master's degree with 10 to 12 years of experience.
Experience analyzing SA and NRDC features.
Experience with ongoing 3GPP Release 16 and Release 17 activities.
Experience with lab testing and interoperability testing.
Experience with software development.
Experience using test tools such as protocol analyzers, XCAL/QXDM, Wireshark, channel emulators, spectrum analyzers, and signal generators.

Responsibilities

Develop and conduct product and feature validation, systems and performance analysis, and customer review sessions for LTE and 5G RAN products, focusing on air interface, end-to-end performance, and call processing.
Build test plans for new 3GPP features and validate them in the lab.
Analyze L1 and L2 layer protocols from the UE and RAN sides.
Analyze product and feature requirements, convert them into system test cases, and execute testing to verify customer specifications.
Support product and feature performance analysis and evaluate new products and software releases.
Perform detailed analysis of 4G and 5G wireless protocols and troubleshoot issues.
Educate customers on Samsung products and services, individually and in team settings.
Lead junior engineers in lab test execution and system integration.
Ensure customer commitments are achieved according to plan.
Work with support organizations, logistics, and cross-functional teams from SEA and Samsung HQ on product rollouts and development.