Technical Program Manager, Data Center Operations
About The Position
Fluidstack is hiring a Technical Program Manager for its Data Center Operations team. This role owns the end-to-end site handover framework, defining gates, acceptance criteria, and sign-off procedures to transition new facilities from construction to live operations. The position works with design, construction, due diligence, supply chain, and site operations teams to shape maintainability requirements early and coordinate training, documentation, systems access, and knowledge transfer ahead of go-live. The role also develops and maintains fleet-wide SOPs for critical data center operations, and measures their adoption, execution quality, and efficiency. It leads incident management and stability improvement programs, including root cause reviews, corrective action tracking, and preventive maintenance oversight. The Technical Program Manager produces dashboards and leadership reporting on stability and incident trends, and runs corrective and preventive action programs to drive durable fixes.
Requirements
- Experience running program management in mission-critical environments where handover delays or missed SOPs had real operational consequences.
- Experience designing operational frameworks from scratch, such as handover gates, SOP libraries, and incident management programs.
- Ability to coordinate work across design, construction, supply chain, and site operations teams.
- Clear written communication skills, including the ability to distill complex operational issues into decisions and next actions for different audiences.
- Experience tracking incident trends and CAPA status in live dashboards and following corrective actions through to closure.
- Experience personally building or maintaining SOPs and measuring whether they are followed.
Nice To Haves
- ITIL, PMP, or PgMP certification.
- Hyperscale or large colocation operator experience.
- Familiarity with ASHRAE, Uptime Institute, or TIA-942 standards.
- Exposure to data center construction and commissioning processes.
Responsibilities
- Own the end-to-end site handover framework, including gates, acceptance criteria, and sign-off procedures for moving facilities from construction into live operations.
- Engage with design, construction, and due diligence teams early to shape maintainability requirements.
- Coordinate handover activities across training, documentation, systems access, and knowledge transfer, and surface blockers before they affect go-live schedules.
- Build and maintain SOPs for critical data center operations across the fleet.
- Track SOP adoption, execution quality, and operational efficiency at each site.
- Lead incident management and stability improvement programs, including post-incident reviews, root cause analysis, corrective action tracking, and preventive maintenance oversight.
- Produce dashboards and reporting on stability metrics and incident trends for leadership.
- Run corrective and preventive action (CAPA) programs that turn incident data into durable fixes.
Benefits
- Competitive total compensation package, including salary and equity.
- Retirement or pension plan in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy in line with local norms.
- Total compensation may include equity in the form of restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
