Dolly Parton Experience Technical Operations Assistant Area Team Lead - Dollywood Parks & Resorts - Full Time Year Round

All Career•Pigeon Forge, TN

13d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Assistant Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Assistant Area Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Assistant Lead supports daily technical operations for the Dolly Parton Experience by providing leadership and hands-on expertise across lighting, audio, and video systems spanning multiple facilities. This role guides technicians in maintaining, troubleshooting, and repairing show-critical systems while helping ensure operational continuity and performance excellence. The Assistant Lead also supports oversight of A/V control systems software to maintain reliability and consistency. Working in guest-facing environments, the Assistant Lead models professionalism, theater-style etiquette, and strong attention to detail. This position assists with task prioritization, team support, and development, while reinforcing quality and safety standards. This role is essential in delivering seamless show operations and maintaining the high-quality guest experience expected at Dollywood Parks & Resorts. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High School diploma required
Demonstrated experience with entertainment and/or architectural lighting systems and environments
Strong knowledge of lighting control infrastructure and A/V control systems
Experience with installation, operation, and repair of modern moving lighting fixtures preferred
Experience with video projection and video mapping strongly preferred
Knowledge of Christie laser projection systems preferred
Experience with professional lighting and audio control systems preferred
Working knowledge of electricity and basic electrical troubleshooting preferred
Experience with ETC systems (Paradigm, Mosaic) preferred
Familiarity with industry software such as VectorWorks, QLab, QSys, and Dante preferred
Proficiency with standard computer applications (Outlook, Word, Excel)
Demonstrated ability to lead or guide others in a technical environment preferred
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Ability to interact professionally and positively with guests, vendors, and team members while representing leadership presence
Self-motivated with strong organizational and leadership skills
Ability to prioritize, delegate (when appropriate), and complete work assignments efficiently
Sound judgment in handling sensitive or confidential information
Maintain professional appearance and high personal standards
Thrive in a fast-paced, high-demand environment with shifting priorities
Dependable attendance and flexibility in scheduling, including evenings, weekends, holidays, and extended hours
Strong guest awareness with the ability to take initiative to enhance guest experience within company guidelines
Effective communication, problem-solving, conflict management, and interpersonal skills
Ability to mentor and support team members in developing technical and professional skills
Strong collaboration skills across departments to support operational and project goals
Ability to interpret instructions, retain information, and translate direction into action
Commitment to maintaining a safe and secure environment for guests and hosts
Flexibility to adapt to changing priorities and operational needs
Basic math skills with accuracy in calculations
High level of comfort working around high-value assets and adherence to asset protection procedures
Lifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours
Repetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods. Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces
Able to climb ladders, and use an AWP to work at heights up to and excess of 60 feet
Ability and mobility to work on a variety of surfaces including but not limited to carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry
Able to see near and far with good depth perception and correct color vision
Able to tolerate show levels of sound in an entertainment environment including volume and frequency

Nice To Haves

Experience with installation, operation, and repair of modern moving lighting fixtures
Experience with video projection and video mapping
Knowledge of Christie laser projection systems
Experience with professional lighting and audio control systems
Working knowledge of electricity and basic electrical troubleshooting
Experience with ETC systems (Paradigm, Mosaic)
Familiarity with industry software such as VectorWorks, QLab, QSys, and Dante
Demonstrated ability to lead or guide others in a technical environment

Responsibilities

Perform advanced technician duties while serving as a working leader, making informed, situational decisions to ensure tasks are completed efficiently and aligned with Dollywood Parks and Resorts Entertainment standards
Provide day-to-day guidance and support to technicians, assisting with task prioritization, troubleshooting strategy, and workflow coordination
Work with themed indoor and outdoor lighting, sound, atmospheric effects, video, and microclimate systems across multiple facilities
Lead and support troubleshooting, diagnosis, and repair of entertainment lighting control systems, fixtures (static and moving), professional audio systems, video projection systems, and DMX infrastructure
Assist in maintaining and optimizing entertainment systems infrastructure to ensure consistency, reliability, and performance
Support setup, troubleshooting, and diagnosis of networking infrastructure and A/V control systems
Identify and escalate line voltage or infrastructure issues, submitting repair requests and coordinating follow-through as needed
Share technical knowledge, best practices, and training support to develop team capability and performance
Model professional appearance, theater-style etiquette, and guest-first behavior while working in public-facing environments
Assist leadership in coordinating cross-functional support within the Entertainment Division as needed
Help ensure equipment and systems meet all safety standards and are maintained in safe working condition
Support the maintenance of clean, organized, and safe workspaces across multiple locations
Operate and oversee the safe use of company vehicles (cars, vans, trucks) for personnel and material transport
Maintain strict confidentiality regarding all sensitive information related to Dolly Parton, Dollywood, and HFE operations