Technical Manager - GC

Eurofins•Des Moines, IA

About The Position

The Technical Manager for the GC Department provides scientific and technical leadership for the department, including guidance on analytical procedures, methods, and technical problems. The role supports quality, safety, productivity, and service objectives while ensuring compliance with ISO/IEC 17025, applicable regulations, and company requirements. The Technical Manager works with the other Technical Manager and Department Leaders and may supervise senior technical staff. The position develops, modifies, validates, documents, and reviews analytical methods and protocols; oversees equipment operation, calibration, maintenance, and troubleshooting; and reviews study protocols, reports, test data, and statistical evaluations. It investigates quality-control trends, out-of-specification results, and non-conformances, and establishes corrective actions. The role also supports client communication and service, technical staff training, research and improvement projects, proficiency-testing programs, departmental planning, and technical presentations and professional committee participation. Analysis and data recording may be performed as needed. The position is based in the GC Department. Candidates living within commuting distance of Des Moines, Iowa, are encouraged to apply. The job includes physical activity such as standing, walking, handling objects and tools, occasional reaching, and occasionally lifting or moving up to 25 pounds.

Requirements

Bachelor’s degree in an appropriate science field; a Bachelor of Science in Chemistry is preferred.
5–7 years of applicable, progressively expanded laboratory experience, including project design and review and development and review of new testing protocols.
Experience and knowledge of ISO 17025 standards.
Excellent interpersonal, organizational, analytical, and communication skills.
Responsive, independent problem-solving, and action-oriented approach.
Recognized expertise in the assigned scientific area.
Skill in scientific presentations and preparation of scientific publications.
Skill in data interpretation.
Demonstrated logical thinking, vision, and creativity to work effectively with little structure or supervision.
Ability to meet the role’s physical demands, including standing, walking, handling objects, tools, or controls, occasional reaching, and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Bachelor of Science in Chemistry.
Experience or coursework in laboratory procedures, data analysis, computer operations, mathematics, and technical or business writing.
The posting also describes experience pathways of 7–10 years with an undergraduate degree, 3–7 years with a master’s degree, or 1–4 years with a PhD.

Responsibilities

Provide technical and scientific guidance on departmental procedures, problems, analysis methods, and techniques; coordinate with the other Technical Manager and Department Leaders and supervise senior technical staff if needed.
Follow applicable quality-system requirements, including ISO/IEC 17025, regulations, company requirements, and relevant quality documents.
Follow and ensure staff adherence to health, safety, and environmental requirements, and help maintain a clean and safe work environment.
Modify, develop, validate, write, and edit analysis methods; maintain approved protocols, standard methodologies, method records, and document controls.
Instruct, monitor, troubleshoot, and assist with manual and instrumental analyses; operate equipment, perform minor repairs, coordinate major repairs, and ensure equipment is cleaned, calibrated, suitable, and maintained.
Maintain equipment instructions, manuals, and required logbooks.
Write and review study protocols and reports.
Lead and monitor research and other projects aimed at quality, safety, and productivity improvement.
Monitor quality control charts and investigate data trends or failures.
Investigate out-of-specification results and non-conformances; evaluate prospective and in-progress exceptions, determine causes of retrospective issues, implement corrective actions, and verify their effectiveness.
Review test data for technical accuracy and SOP compliance and perform basic statistical evaluation of data and reported values.
Discuss methods, results, and questions with client service personnel and clients, supporting accurate results and prompt turnaround.
Evaluate services and recommend or implement new services, improved procedures, equipment, and facility layouts.
Maintain good standing in relevant proficiency-testing programs and respond promptly to data-quality questions.
Direct and administer technical staff training on methods, SOPs, regulatory requirements, and laboratory policies; communicate regularly with personnel and correct and verify analytical technique when needed.
Perform analyses and record sample data and results in logbooks, record books, or BookMaster, and enter results into eLIMS when needed.
Assist the Department Leader with departmental short- and long-range goals, priorities, assignments, schedules, and planning for staffing, equipment, methods, and facilities.
Help monitor turnaround times, support accurate client quotations, and inform the BUMa or Director of Operations about deviations and unmet client expectations.
Communicate clearly with clients, management, and staff, and delegate responsibilities so employees understand their tasks and roles.
Participate in external technical committees and professional meetings, and give technical presentations with sales visits and at public forums.
Stay current with technical, industry, and business developments as directed by department leadership.
Perform other duties as assigned.