Technical Lab IT Manager

ALTEN Technology • Cambridge, MA

3d

About The Position

ALTEN Technology USA is seeking an experienced Technical Lab IT Manager to lead and support laboratory IT systems in a highly regulated GxP environment. The position combines hands-on technical work with leadership responsibilities to ensure laboratory systems and infrastructure are reliable, secure, compliant, and performant. The manager supports laboratory applications, analytical instrumentation, LIMS platforms, network infrastructure, and data integrity initiatives while working with laboratory scientists, quality teams, IT organizations, and external vendors. The role also provides technical leadership to junior engineers and technicians and drives continuous improvement across laboratory operations.

The position covers laboratory system and application support; administration of laboratory infrastructure, storage, networks, backups, and disaster recovery; GxP compliance, validation, documentation, and audit readiness; automation and process improvement; and leadership and coordination of laboratory IT personnel. ALTEN describes opportunities to work with life sciences and technology organizations and exposure to laboratory technologies and digital transformation initiatives.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, Life Sciences, or a related discipline.
• 7+ years of experience supporting laboratory IT systems in a regulated environment.
• Strong knowledge of GxP regulations, including GMP, GLP, GCP, and ALCOA+ principles.
• Experience administering LIMS platforms and laboratory data management systems.
• Hands-on experience supporting analytical laboratory instruments and associated software applications.
• Strong understanding of databases, backup solutions, disaster recovery, and enterprise storage technologies.
• Experience with client-server environments, software licensing, application hosting, and access management.
• Knowledge of networking concepts including VLANs, firewalls, TCP/IP, and secure access controls.
• Proficiency with PowerShell, Python, or other automation technologies.
• Experience troubleshooting complex technical issues across multiple support levels.
• Strong documentation, communication, and problem-solving skills.
• Previous experience leading technical teams or mentoring junior staff.

Nice To Haves

• Experience supporting HPLC systems, SoftMax Pro, Unicorn, Nephlometers, and related laboratory applications.
• Familiarity with NetApp storage environments.
• Experience with laboratory automation and Operational Technology (OT) systems.
• Knowledge of validation methodologies and computerized system validation (CSV).
• Experience supporting pharmaceutical, biotechnology, medical device, or life sciences environments.
• Project management or leadership certifications.

Responsibilities

• Administer, support, and manage the lifecycle of laboratory instrumentation and applications, including HPLC, Unicorn, SoftMax Pro, Nephlometers, and other analytical platforms.
• Support and maintain LIMS platforms, including MyLab Data and related laboratory data management solutions.
• Manage integration and support of laboratory peripherals, including printers and connected devices.
• Troubleshoot and resolve technical issues across L1, L2, and L3 support environments.
• Coordinate with vendors on application, hardware, and instrument-related issues.
• Administer laboratory IT infrastructure, including client-server environments, databases, storage systems, and application hosting platforms.
• Manage enterprise storage environments such as NetApp File Shares and ensure secure data access and retention.
• Support network technologies including VLANs, firewalls, IP addressing, and communication protocols.
• Maintain backup, disaster recovery, and business continuity processes in compliance with regulatory requirements.
• Monitor system performance and implement improvements to reliability and availability.
• Ensure compliance with GxP regulations, including GMP, GLP, and GCP standards, and promote ALCOA+ data integrity principles.
• Support validation activities, change control processes, and audit-readiness initiatives.
• Maintain technical documentation, SOPs, work instructions, system inventories, and compliance records.
• Partner with Quality Assurance teams to keep systems inspection-ready.
• Develop and maintain PowerShell and Python automation solutions to improve laboratory workflows and operational efficiency.
• Identify process improvements and standardization opportunities; support digital transformation and laboratory automation initiatives.
• Implement best practices for system administration, monitoring, maintenance, and lifecycle management.
• Lead and mentor laboratory IT engineers and technical support personnel.
• Prioritize work assignments and coordinate team activities to support laboratory operations.
• Collaborate with scientists, laboratory managers, QA teams, business stakeholders, and vendors to deliver technical solutions.
• Drive knowledge sharing, process improvements, and effective issue-resolution practices.
• Serve as the primary technical resource for laboratory IT infrastructure and applications.

Benefits

• Competitive compensation and comprehensive benefits package.
• Career growth, mentorship, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager