Technical Lab IT Manager

ALTEN Technology USA•Cambridge, MA

About The Position

ALTEN Technology USA is seeking an experienced Technical Lab IT Manager to lead and support laboratory IT systems in a highly regulated GxP environment. The position combines hands-on technical work with leadership responsibilities to ensure the reliability, security, compliance, and performance of laboratory systems and infrastructure. The manager supports laboratory applications, analytical instrumentation, LIMS platforms, network infrastructure, and data integrity initiatives, collaborating with laboratory scientists, quality teams, IT organizations, and external vendors. The role also provides technical leadership to junior engineers and technicians and drives continuous improvement across laboratory operations. The position covers administration and lifecycle management of laboratory instruments, applications, LIMS, infrastructure, storage, and network technologies; troubleshooting and vendor coordination; and maintenance of backup, disaster recovery, and business continuity processes. It is responsible for GxP compliance, ALCOA+ data integrity, validation and change control support, documentation, and audit readiness. The manager also develops automation solutions, supports laboratory digital transformation, leads and mentors technical personnel, coordinates team activities, and serves as the primary technical resource for laboratory IT infrastructure and applications. ALTEN Technology USA is an engineering services company serving industries including aerospace, medical devices, life sciences, automotive, rail, robotics, and emerging technologies. The company is part of the global ALTEN Group and offers career growth, mentorship, and professional development opportunities. The employer is an equal opportunity employer. Selected candidates must successfully complete a pre-employment drug screening as a condition of hire.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, Life Sciences, or a related discipline.
7+ years of experience supporting laboratory IT systems in a regulated environment.
Strong knowledge of GxP regulations, including GMP, GLP, GCP, and ALCOA+ principles.
Experience administering LIMS platforms and laboratory data management systems.
Hands-on experience supporting analytical laboratory instruments and associated software applications.
Strong understanding of databases, backup solutions, disaster recovery, and enterprise storage technologies.
Experience with client-server environments, software licensing, application hosting, and access management.
Knowledge of networking concepts including VLANs, firewalls, TCP/IP, and secure access controls.
Proficiency with PowerShell, Python, or other automation technologies.
Experience troubleshooting complex technical issues across multiple support levels.
Strong documentation, communication, and problem-solving skills.
Previous experience leading technical teams or mentoring junior staff.

Nice To Haves

Experience supporting HPLC systems, SoftMax Pro, Unicorn, Nephlometers, and related laboratory applications.
Familiarity with NetApp storage environments.
Experience with laboratory automation and Operational Technology (OT) systems.
Knowledge of validation methodologies and computerized system validation (CSV).
Experience supporting pharmaceutical, biotechnology, medical device, or life sciences environments.
Project management or leadership certifications are a plus.

Responsibilities

Administer, support, and manage the lifecycle of laboratory instrumentation and applications, including HPLC, Unicorn, SoftMax Pro, Nephlometers, and other analytical platforms.
Support and maintain LIMS platforms, including MyLab Data, and related laboratory data management solutions.
Manage integration and support of laboratory peripherals, including printers and connected devices.
Troubleshoot and resolve technical issues across L1, L2, and L3 support environments.
Coordinate with vendors to resolve application, hardware, and instrument-related issues.
Administer laboratory IT infrastructure, including client-server environments, databases, storage systems, and application hosting platforms.
Manage enterprise storage environments such as NetApp File Shares and ensure secure data access and retention.
Support network technologies including VLANs, firewalls, IP addressing, and communication protocols.
Maintain backup, disaster recovery, and business continuity processes in compliance with regulatory requirements.
Monitor system performance and implement improvements to reliability and availability.
Ensure compliance with GxP regulations, including GMP, GLP, and GCP standards.
Promote and enforce ALCOA+ data integrity principles across laboratory systems.
Support validation activities, change control processes, and audit readiness initiatives.
Maintain technical documentation, SOPs, work instructions, system inventories, and compliance records.
Partner with Quality Assurance teams to keep systems inspection-ready.
Develop and maintain PowerShell and Python automation solutions to improve laboratory workflows and operational efficiency.
Identify process improvement and standardization opportunities.
Support digital transformation and laboratory automation initiatives.
Implement best practices for system administration, monitoring, maintenance, and lifecycle management.
Lead and mentor laboratory IT engineers and technical support personnel.
Prioritize work assignments and coordinate team activities to support laboratory operations.
Collaborate with scientists, laboratory managers, QA teams, business stakeholders, and vendors to deliver technical solutions.
Drive knowledge sharing, process improvements, and effective issue resolution practices.
Serve as the primary technical resource for laboratory IT infrastructure and applications.