Technical Customer Success Engineer

Procurify

2d • Remote

About The Position

Procurify is seeking a Technical Integration Specialist to join its Engineering organization for a one-year contract. The role acts as a bridge between Engineering, Go-To-Market teams, and external vendors, focusing on the deployment and maintenance of punchout integrations that support customer purchasing flows. The specialist manages incoming requests, communicates directly with vendors, and resolves technical hurdles so customers can purchase from their preferred suppliers.

The position owns the punchout lifecycle, including obtaining vendor credentials, configuring integration settings, validating connectivity, testing data integrity and user experience, and adding and configuring punchouts in the product. It also triages requests from Customer Success and Sales, provides Tier-2 troubleshooting, investigates defects and performance bottlenecks, and partners with Engineering on issue resolution and architectural improvements. Python is used to implement and test cXML punchout configurations, and the role maintains technical documentation. Success is measured by punchout time-to-value and ticket resolution time (MTTR).

Requirements

• At least 2 years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
• Experience with Python, including reading and debugging code and working within established codebases.
• Exceptional written and verbal communication skills, including comfort leading conversations with external vendors and internal stakeholders.
• Understanding of web technologies and API concepts, including REST and HTTP protocols.
• Strong analytical and problem-solving skills, with the ability to work autonomously on configuration and connectivity issues.
• Empathy, accountability, and effective communication with technical and non-technical colleagues.
• Maintain a professional and current LinkedIn profile and update it upon joining Procurify.

Nice To Haves

• Familiarity with data formats such as cXML or JSON.

Responsibilities

• Serve as the primary technical point of contact for implementing punchouts in the product.
• Coordinate with external vendors to obtain credentials, configure integration settings, and validate connectivity.
• Test punchout connections for data integrity and a seamless user experience before release to customers.
• Add and configure punchouts directly within the product.
• Communicate with technical and non-technical vendor representatives to resolve credentialing and configuration blockers.
• Receive, triage, and prioritize integration requests from Customer Success and Sales based on business impact and customer urgency.
• Provide Tier-2 technical support by diagnosing and resolving complex configuration issues.
• Investigate defects and performance bottlenecks related to punchout workflows.
• Collaborate with Engineering to resolve issues and suggest architectural improvements for the punchout framework.
• Use Python to implement and test cXML punchout configurations in the product.
• Create and maintain technical documentation for punchout workflows and vendor-specific configurations.
• Demonstrate the CARES values: Commitment, Ambition, Resilience, Excellence, and Simplicity.
• Maintain a professional, current LinkedIn profile and update it upon joining Procurify to reflect the new role.

Benefits

• Flexible working hours and remote-first work arrangement, with work anywhere in Canada and in the US if applicable.
• Flexible time off to rest and recharge while remaining accountable for commitments.
• Extended health benefits, including health, vision, and dental coverage, an Employee Assistance Program (EAP), and a health and wellness spending account.
• Regular educational lunch-and-learn sessions.
• Competitive stock program with stock options.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed