Customer Success Engineer

Finvari • Seattle, WA

10d • $115,000 - $140,000 • Hybrid

About The Position

Finvari is a fast-growing SaaS startup transforming payment processes for construction companies. As a Customer Success Engineer, you will serve as a technical champion for customers by leading onboarding, supporting integrations, and resolving complex issues. You will work cross-functionally with Customer Success, Product, and Engineering to investigate problems and design solutions that maximize the value of the Finvari platform. The role suits an analytical, technically curious person who can own problems end-to-end, ask thoughtful questions, synthesize information, and move forward independently in ambiguous situations.

This is a hybrid role with remote work flexibility. The team meets in person once a week for collaboration and lunch at the Seattle office.

Requirements

• At least 5 years of experience in a technical, customer-facing role, such as Solutions Engineer, Technical Consultant, or Implementation Specialist.
• Strong experience with SQL, data querying, and working with structured and unstructured data.
• Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end.
• Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows.
• Strong communication skills, including the ability to simplify complex technical concepts for non-technical audiences.
• Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes.
• Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems.
• Must be authorized to work lawfully in the United States; Finvari is unable to sponsor employment-based visas such as H1-B.

Nice To Haves

• Experience working in a startup or fast-paced environment.
• Experience working with ERP system integrations.
• Exposure to payments, fintech, or financial systems and related data flows.
• Spanish language fluency.

Responsibilities

• Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one.
• Troubleshoot complex data, integration, and API issues, owning them through resolution and minimizing customer disruption.
• Design and configure solutions that align with customer workflows while balancing technical requirements and practical business needs.
• Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops.
• Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions.
• Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer.
• Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems.

Benefits

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution.
• Flexible Spending Account options for Health Care and Dependent Care.
• Dental, vision, and life insurance.
• 11 paid company holidays plus a generous Paid Time Off (PTO) policy.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed