Technical Customer Success Manager

Cloudinary

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About The Position

Cloudinary is an Image and Video API platform serving developers and companies worldwide. The Technical Customer Success Manager is a customer-facing role for someone interested in both business and technology. This person serves as the customer’s go-to contact for Cloudinary-related needs, discusses product capabilities, and communicates customer needs internally.

The role oversees customer onboarding, provides technical guidance on using Cloudinary’s image and video platform, and builds trusted relationships through ongoing communication. It also focuses on driving product adoption, monitoring customer health, advocating for customers across internal teams, and identifying retention, growth, and upsell opportunities.

Requirements

• At least 3 years of experience as a Customer Success Manager in a SaaS company.
• At least 2 years of technical background in a web or mobile environment, preferably including hands-on coding experience.
• Excellent written and verbal communication skills.
• Strong individual contributor who drives results.
• Enjoys working closely with customers to ensure complete satisfaction.
• Proven track record of retaining and growing multiple client relationships.
• Team player able to multitask.

Responsibilities

• Oversee onboarding of new accounts and ensure successful completion.
• Serve as the focal point for customer needs and become a trusted advisor by understanding customers’ businesses and aligning their needs with Cloudinary’s solutions.
• Provide technical guidance to developers, product managers, and system architects on best practices for using the image and video platform.
• Nurture customer relationships through ongoing communication and periodic meetings.
• Review usage proactively and drive product adoption.
• Advocate for customers internally and collaborate with product management, customer support, engineering, sales, and finance.
• Track and monitor customer status, identify areas of concern, and pursue growth and upsell opportunities.

Benefits

• 100% sponsored medical, dental, and vision plans for employees and family
• HSA company contribution
• Matching 401k program
• Robust vacation and wellness policy
• Annual development stipend
• Catered lunches or a food stipend
• Awesome technology
• Top-talent peers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed