Technical Customer Success Manager

Doppler

10d•$105,000 - $140,000

About The Position

Doppler is hiring a Technical Customer Success Manager to drive customer adoption and revenue growth across mid-market, small-business, and startup customers. The role serves as the day-to-day customer liaison and manages the post-sales experience, including onboarding, implementation, adoption, retention, and account growth. Working with Sales, Support, Product, and Finance, the successful candidate will help customers achieve time-to-value and build trusted relationships with technical users and decision-makers, from developers to CISOs. The position manages a diverse portfolio of customers at different stages of their secrets-management journey. It combines customer success and account management with technical education, product expertise, renewal and expansion work, and customer advocacy. The role also offers an opportunity to build Doppler’s customer success strategy and operations and influence product direction through customer insights.

Requirements

At least 3 years of customer-facing experience in a role such as Technical Account Manager, Customer Success Manager, or Customer Success Engineer for developer, DevOps, DevSecOps, or security products.
Technical acumen to understand customer requirements, identify adoption blockers, and work cross-functionally to deliver customer success.
Proven track record in customer retention and expansion, including leading implementations, QBRs, and contract renewals.
Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to technical users and executives.
Self-starter mindset and passion for startups; comfort working in a fast-paced, evolving environment.
Humble approach to knowledge gaps, willingness to say “I don’t know,” and openness to learning and growth.

Nice To Haves

Experience working at a startup or being an early hire at a company.

Responsibilities

Lead customer onboarding and manage the post-sales experience end-to-end.
Build trusted-advisor relationships with technical users and decision-makers.
Expand product usage within customer accounts by identifying cross-sell and upsell opportunities.
Lead sales cycles for renewals and upgrades to drive retention and growth.
Develop a deep understanding of Doppler’s product capabilities and customer needs.
Manage product requests and share customer insights with Product and Engineering to help shape the roadmap.
Develop and lead customer enablement programs covering product features, best practices, and security principles.
Provide technical guidance to customers, including troubleshooting and integrations.
Gather and analyze customer feedback and develop case studies.
Build and lead Doppler’s customer success strategy and operation.
Champion customer feedback to influence product vision and roadmap.