Technical Customer Success Manager

Action1

2d•Remote

About The Position

As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will help ensure the technical success and satisfaction of existing Mid-Market and Enterprise customers. You will work with customers to understand their use of the Action1 platform, assess their configurations and workflows, and provide technical guidance to help them maximize the value of the solution. The role suits a customer-focused, technically skilled, proactive, results-oriented person who is passionate about building customer relationships, driving product adoption, and promoting technical best practices. The position supports existing customers primarily across the US region. It involves reviewing customer environments, offering guidance on platform configuration and IT practices, providing consultations and training, and working with internal teams to resolve technical challenges and support customer retention and expansion. The role is fully remote and offers flexible working hours, professional growth and learning opportunities, and opportunities for promotion.

Requirements

Essential system administration experience.
Strong understanding of IT administration and security principles.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.

Nice To Haves

1–3 years of B2B pre-sales experience; preferred but not mandatory.

Responsibilities

Manage and support existing Action1 customers, primarily across the US region, to ensure a positive technical experience and long-term success.
Review customers’ Action1 environments to evaluate console usage, identify potential gaps, and recommend improvements.
Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
Identify opportunities to improve product adoption, operational efficiency, and customer satisfaction.
Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
Build trusted technical relationships with customers and serve as a subject matter expert and strategic advisor throughout their journey with Action1.
Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.
Assist IT administrators in recognizing Action1 as their preferred patching solution.