Page Wide Industrial -Technical Instructor

HP • Corvallis, OR

13d • $73,800 - $113,650

About The Position

HP AMS Page Wide Industrial (PWI) is seeking a customer-focused Technical Instructor to join its Technical Training Specialists team in Corvallis, Oregon. The role delivers complex technical training to customers and HP employees on the HP GSB digital press portfolio, and provides training, value-added service visits, and production support involving PWI platforms and Digital Front End systems. The position combines independent field work with close collaboration across local and global teams, and requires approximately 75% travel. The employee is expected to complete required internal training and administrative work promptly, including expense reporting, follow-up reports, and system call closures. The role also involves contributing to training materials and continuous improvement, maintaining professional customer relationships, and supporting complex customer and business needs.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, or a related discipline, or commensurate work experience or demonstrated competence.
• At least 4 years of relevant experience, preferably with HP products, in customer-base or account management, computer customer support, on-site customer support, mission-critical systems, or a related field; alternatively, an advanced degree with 3–5 years of work experience.
• Must reside in or be willing to relocate to the Corvallis, Oregon area.
• Ability and willingness to travel as required; the role expects 75% travel.
• Excellent spoken and written communication skills.
• Strong mechanical aptitude.
• Excellent presentation skills and engaging public speaking ability.
• Positive, can-do attitude.
• Strong organizational skills and attention to detail.
• Knowledge of print production and workflow.
• Proficiency with Microsoft Teams, Outlook, PowerPoint, and Excel.
• Solid business acumen.

Nice To Haves

• Experience with HP digital presses or comparable digital printing technologies.
• Experience in technical training, field support, or customer-facing roles.
• G7 Expert and/or Fogra color certifications.
• Experience maintaining and troubleshooting compute, network, fluidic, and electromechanical systems.
• Spanish language proficiency.
• Strong customer relationship-building skills.
• Ability to facilitate training sessions and maintain classroom engagement.
• Continuous improvement mindset.
• Comfort working in a fast-paced, customer-driven environment.
• Outgoing personality, positive attitude, experience delivering training, and prior knowledge of printing technology.

Responsibilities

• Deliver HP GSB operator training classes and perform production optimization and ramp-up visits at HP training facilities or customer sites.
• Complete pre- and post-class administrative tasks accurately and on time.
• Keep labs and sites clean, orderly, and well stocked, and maintain presses in good working order.
• Collaborate with team members and global counterparts to provide a strong customer experience and develop consistent messaging and training materials.
• Stay current on HP press models, built-in and optional features, and their value propositions.
• Maintain a professional appearance and presence and communicate effectively during customer visits.
• Combine technical knowledge and business understanding to develop customer solutions.
• Resolve single- and cross-technology incidents independently and collaborate on unusually complex incidents.
• Identify proactive and reactive solutions to prevent problems in the team or technology area.
• Apply HP solutions to meet complex customer needs and identify services that may generate future service revenue.
• Provide technical consulting during contract renewal discussions and build strong relationships with customer accounts, including senior management.
• Design and deliver support solutions using industry expertise and assist in managing their delivery.
• Lead customer expectation management during escalations and lead cross-team or large programs and projects.
• Coach or guide junior consultants.
• Deliver training and value-added service visits on PWI platforms and Digital Front End systems, and provide production support at customer sites.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time-off policies
• 4–12 weeks of fully paid parental leave based on tenure
• Additional opportunities for pay in the form of bonus and/or equity for candidates in the United States

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level