Page Wide Industrial -Technical Instructor

HP•Corvallis, OR

12d

About The Position

HP is seeking a customer-focused Technical Training Specialist in Corvallis to deliver complex technical training to customers and HP employees across the HP GSB digital press portfolio. The role combines independent field work with collaboration across local and global teams, and calls for strong time management, flexibility, problem-solving, and a willingness to pilot new technologies and methodologies. The position also includes value-added service visits and production support at customer sites for PWI platforms and Digital Front End systems. Travel is substantial; the posting gives expectations of 50% and 75%.

Requirements

Four-year or graduate degree in Computer Science, Information Systems, or a related discipline, or commensurate work experience or demonstrated competence.
At least 4 years of experience, preferably with HP products, in customer-base or account management, computer customer support, on-site customer support, mission-critical work, systems experience, or a related field; alternatively, an advanced degree with 3–5 years of work experience.
Reside in or be willing to relocate to the Corvallis, Oregon area.
Ability and willingness to travel as required.
Excellent spoken and written communication skills.
Strong mechanical aptitude.
Excellent presentation skills and engaging public-speaking ability.
Positive “Can Do” attitude.
Strong organizational skills and attention to detail.
Knowledge of print production and workflow.
Proficiency with Microsoft Teams, Outlook, PowerPoint, and Excel.
Solid business acumen.

Nice To Haves

Experience with HP Digital Presses or comparable digital printing technologies.
Experience in technical training, field support, or customer-facing roles.
G7 Expert and/or Fogra color certifications.
Experience maintaining and troubleshooting compute, network, fluidic, and electromechanical systems.
Spanish-language proficiency.
Strong customer relationship-building skills.
Ability to facilitate training sessions and maintain classroom engagement.
Continuous-improvement mindset.
Comfort working in a fast-paced, customer-driven environment.
Outgoing personality, positive attitude, training-delivery experience, and prior knowledge of printing technology.

Responsibilities

Deliver HP GSB operator training and perform production optimization and ramp-up visits at HP training facilities or customer sites.
Complete pre- and post-class administrative tasks accurately and on time, including expense reporting, follow-up reports, and closing calls in the system.
Keep labs and sites clean, orderly, and well stocked; maintain presses in good working order.
Collaborate with immediate team members and global counterparts on training delivery, common messaging, and ongoing development of training materials and content.
Stay current on HP press models, built-in and optional features, and their value propositions.
Communicate professionally during customer visits and integrate technical knowledge with business understanding to develop customer solutions.
Resolve single- and cross-technology incidents independently, and collaborate on unusually complex incidents.
Proactively identify solutions to prevent problems in the team or technology area and apply HP solutions to highly complex customer needs.
Identify additional services that may contribute to future service revenue and provide technical consulting during contract renewal discussions.
Build and maintain relationships with assigned-account stakeholders, including senior management.
Design and deliver support solutions using industry knowledge and expertise, and assist with managing their delivery.
Lead customer-expectation management during escalations and lead cross-team or large programs and projects.
Coach or guide junior consultants.
Complete mandatory internal training and other administrative tasks associated with the role.