Technical Inside Sales Specialist

Nederman•Thomasville, NC

2d•Onsite

About The Position

This is an all-encompassing sales, technical support, and customer service position based upon product and technical knowledge along with the different application designs for the industrial ducting industry. The role involves selling Nordfab products through aggressive communication with Dealers and their end-users in an assigned territory to meet annual goals and objectives.

Requirements

Self-starter who can work both independently and within a team.
Ability to sell over the phone.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Possess a solid understanding of drafting techniques and familiarity with engineering terminology.
Ability to read and understand manufacturing drawings and print layouts.
High level of mechanical aptitude.
Basic proficiency using AutoCAD Inventor Software.
Must be detail-oriented to avoid design errors and omissions.
Proficiency with Microsoft Excel, Word, and Outlook.
Demonstrated Proactive and Effective customer service focus.
Strong organizational skills are required with the ability to work successfully with various disciplines.
Ability to work in a non-structured, entrepreneurial environment where one looks for and leverages new opportunities for growth.
Team-oriented personality.
Strong communication skills required with the ability to respond to common inquiries or complaints from clients, dealers and other constituents.
Knowledge of principles and practices of organization, planning, records management and general administration.
Willingness to learn new technology and accept personal responsibility for own personal and product development and performance.
Ability to follow oral and written instructions with minimal guidance.
Demonstrated ability to develop and utilize electronic, internet and other marketing strategies to drive new business opportunities.
High School diploma or GED.
High level of MS Office skills (Excel, Work, PowerPoint, and Visio) and Typing skills.

Nice To Haves

CAD, Inventor and Revit would be ideal.
Demonstrable proficiency with Microsoft Dynamics CRM system not required but desired.
Auto-Cad experience preferred.
Bachelor degree preferred.

Responsibilities

Promote sales of all Nordfab products to assigned territory to achieve the territory goal.
Understand detailed system designs for industrial ducting layouts.
Provide a value-added service to the customer by identifying and recommending a better system design than what they are asking for which would be beneficial to all parties involved.
Create basic ducting system layouts to meet the needs of the customer or their end-user.
Ensure project design complies with standard air filtration system design parameters with the support of Nordfab engineers.
Recognize “up-selling” opportunities and make the recommendation to the customer.
Generate quotes for customer projects.
Provide technical support to customers and their end-users.
A combination of calling and emailing customers in the territory with calling being the primary requirement.
Assure timely and accurate order entry.
Manage the customers’ expectations as well as Nordfab policies as it pertains to ship dates, expedites, RGA’s and replacement orders.
Work with Engineering on custom or special part drawings.
Manage customer complaint data via timely Case entry into the CRM.
Manage sales calls and opportunities by utilizing the CRM and entering data promptly.
Support your outside sales counterpart in growing the assigned territory.
Support all departments and co-workers to exceed the expectations of Nordfab customers’.
Responsible for continuous self-development for technical knowledge of ducting.
Be a good steward of Nordfab policies, goals and objectives.