Inside Sales Specialist

AirReps • Stamford, CT

15h • Onsite

About The Position

The Inside Sales Specialist is responsible for managing sales, quotations, purchase orders, and customer service to support branch operations and outside sales teams. This role involves acting as a liaison between customers and various departments, maintaining customer relationships, and ensuring efficient order processing and problem resolution. The position also requires staying updated on company products and programs and utilizing the SxE computer system effectively.

Requirements

• Legally authorized for employment in the United States.
• Will not require employer-sponsored work authorization now or in the future for employment in the United States.
• Maintain current knowledge of ABCO's product lines, prices, delivery times, drop ship items, and promotional/marketing programs.
• Participate in training and seminars as required.
• Utilize SxE to retrieve customer information, obtain stock status information, check purchase order status, and change/adjust existing purchase orders.
• Ensure that the proper codes are used for retrieving and inputting information.
• Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

Responsibilities

• Receive and provide price quotations for items in the price book and prepare quotations for items not listed.
• Process new purchase orders and manage changes, adjustments, or cancellations to existing orders.
• Check customer credit statuses with the credit department for rush orders.
• Provide follow-up assistance regarding orders, including tracing status, providing information, and answering questions.
• Coordinate with manufacturers to locate items and meet delivery requirements.
• Communicate pertinent information to other departments.
• Maintain files of active orders and post relevant activity.
• Achieve and maintain a professional and positive rapport with customers by providing excellent service.
• Act as a liaison between customers and other departments, providing requested information or routing inquiries.
• Maintain records of customer interactions and transactions.
• Obtain details of customer complaints and ensure prompt and professional resolution.
• Resolve customer service or billing complaints by exchanging merchandise, providing refunds, or adjusting bills.
• Follow up to ensure customer issues are resolved.
• Refer unresolved customer grievances to the Branch Manager or appropriate supervisor.
• Provide the accounting department with necessary paperwork for credits or debits.
• Act professionally and ethically.
• Support the efforts of outside Sales Account Managers, Branch Managers, and customers.
• Perform counter and branch functions on a fill-in basis as needed.
• Manage the relationship and liaise between the AER team and branch staff.
• Maintain current knowledge of ABCO's product lines, prices, delivery times, drop ship items, and promotional/marketing programs.
• Participate in required training and seminars.
• Utilize the SxE computer system to retrieve customer information, obtain stock status, check purchase order status, and adjust purchase orders.
• Ensure proper codes are used for retrieving and inputting information in SxE.
• Check computer runs for delivery information and coordinate with personnel regarding scheduled shipments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed