Technical Inside Sales Representative - SIG

MRC Global•Charleston, WV

10d

About The Position

MRC Global serves the oil and gas industry across upstream, midstream, and downstream sectors, as well as the chemical and gas distribution markets worldwide. The Technical Inside Sales Representative provides direct support to internal and external customers selling instrumentation and controls or specialty products. The role works with Supply Management groups to ensure equipment meets customer specifications and also performs operational and administrative duties. The position requires technical product support, customer service, sales, and order and inventory administration. The employee must take reasonable care for their own safety and the safety of others, and report workplace hazards, injuries, or illness immediately. Reasonable accommodation may be made to enable individuals to perform essential functions. Contact Human Resources for position-specific details about physical and mental demands and working conditions.

Requirements

An undergraduate degree in a related field, or an equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
Strong knowledge of PVF products, along with reasoning, analytical, mathematical, and reading skills.
Two or more years of combined experience in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, including demonstrated sales experience.
Demonstrated competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Willingness and ability to travel regularly within and outside the region.
Current, valid driver’s license and an acceptable driving record at all times.
Ability to provide documentation verifying legal work status.
Proficiency in reading and speaking English to communicate, understand and interpret safety instructions, and respond to inquiries.
Ability to understand and comply with MRC guidelines and expectations, including its Code of Conduct and Conflict of Interest guidelines.

Responsibilities

Provide technical assistance to customers on product specifications and troubleshoot applications as needed.
Size pneumatic and electric actuators for use on valves.
Understand customer businesses, requirements, and expectations to recommend suitable products and solutions.
Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
Maintain records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
Maintain knowledge of current product pricing.
Obtain price quotes from vendors and Supply Management groups for resale to customers, and provide price quotes to customers.
Build rapport and respond promptly to internal and external customer, vendor, and branch inquiries about material and sales matters, including warehouse errors, shortages, and damaged material.
Maintain and approve quality standards.
Set up correct descriptions for inventory items and add new inventory to the system as needed.
Learn new procedures and product information as required.
Be available for scheduled and unscheduled overtime as requested, including on-call work.
Perform other assigned duties or projects.
Take reasonable care for personal and others’ safety and health, and immediately report workplace hazards, injuries, or illness.