Technical Inside Sales Representative-Ball Valves

Bray International, Inc.•Houston, TX

3d•Onsite

About The Position

As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.

Requirements

2 years minimum of successful inside sales or customer service experience in an industrial environment, in Server Service Ball valves, automation, and flow control products.
Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
Detail-oriented with excellent organizational and documentation skills.
Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel.

Nice To Haves

Familiarity with CRM and ERP/MRP systems is preferred.
Knowledge of supply chain systems preferred.
Understanding of industrial manufacturing environments is advantageous.
Bachelor's degree or equivalent, relevant education and experience preferred.

Responsibilities

Maintaining strong relationships with assigned customer accounts.
Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
Provide excellent customer service via phone, email, and in-person interactions.
Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.