INSIDE TECHNICAL SERVICES REPRESENTATIVE
Charlotte Pipe & Foundry Company•Charlotte, NC
•Onsite
About The Position
Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. Support all functions of the Technical Services Department.
Requirements
- Comprehensive technical knowledge of all CP&F piping systems or the proven ability to fill any knowledge gaps rapidly.
- Capable of providing support for the installation and application of all CP&F products.
- A talented public speaker and teacher.
- Excellent written and verbal communication skills.
- Detail oriented and strong organization skills.
- Proficient with Microsoft Office Suite.
- Associate’s degree or higher in technical or business field of study.
- Experience and/or other training/certification may be substituted for the education.
Nice To Haves
- Bachelor’s degree in technical or business field of study.
Responsibilities
- Provide internal and external customers with technically accurate recommendations for the installation and application of CP&F products. All recommendations must be consistent with, and limited to, the content of CPF’s Technical and Installation Manuals.
- Respond to all technical inquiries within the same business day or prior to noon on the following business day. Effectively resolve all incoming product related inquiries.
- Serve as the primary point of contact for technical phone inquiries and web based “contact us” emails.
- Respond to all messages left on the Technical Services shared voicemail within the same business day.
- Serve as a capable back up for departmental Salesforce support.
- Maintain office hours of 8AM to 5PM at the Administrative Campus.
- Provide assistance in leading internal and external product training segments to educate customers, employees and reps on the installation and application of CP&F products.
- Assist in the management of PKT communications through EventSpark. Ensure that communications are accurate and are sent on time.
- Assist in maintaining PKT attendee reports in Salesforce.
- Maintain mastery of materials used in training programs.
- Assist in maintaining product displays, including set-up and breakdown for classes as required.
- Assist in maintaining and compiling training materials as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
