Technical Implementation Specialist

Revinate•Atlanta, GA

5d•$60,000 - $70,000

About The Position

The Account Configuration Specialist uses Revinate’s proprietary systems to configure, customize, and install its SaaS products for new and existing clients. The role leads the technical setup and onboarding of Revinate’s full product suite, supporting long-term customer success and scalable deployments. It works closely with internal teams, customers, and third-party vendors to understand requirements, resolve technical roadblocks, and activate customer accounts accurately and on time. In the first year, the specialist is expected to develop foundational knowledge of Revinate’s products and configuration processes, independently manage simultaneous implementations—including complex integrations—and become proficient in advanced configurations and tier-two support within SLA timeframes. The specialist leads implementations from end to end, gathers requirements and translates them into system configurations, coordinates stakeholders and vendors, performs testing and troubleshooting, and provides customer guidance and cross-functional technical support. The role also maintains project documentation and may handle supplementary telephony tasks.

Requirements

Associate degree or equivalent training, plus at least two years of professional experience in project management, implementation, or technical configuration.
Ability to manage a high volume of simultaneous implementation projects and competing priorities.
Strong technical aptitude and ability to learn SaaS technologies quickly and master basic to intermediate product features.
Strong problem-solving skills, including the ability to identify complex technical issues and evaluate, recommend, and implement back-end solutions.
Intermediate to advanced proficiency with Microsoft Office and Google Workspace.
Experience using tools to track project deliverables and milestones.
Flexibility to accommodate changing time-zone requirements when supporting internal and external customers.

Nice To Haves

Practical experience configuring technical SaaS software and managing complex system integrations.
Familiarity with hospitality systems, particularly Property Management Systems such as Opera, roomMaster, or Maestro.
Previous experience with telephony products, network routing, or telecommunications configuration.
Experience with project management and support software such as Zendesk, JIRA, Asana, Rocketlane, Salesforce, and SendGrid.

Responsibilities

Lead customer implementations end to end as the primary technical point of contact, ensuring on-time delivery and a smooth onboarding experience across Revinate’s SaaS product suite.
Gather customer requirements and translate them into comprehensive system configurations across multiple product lines.
Organize and lead internal and external project meetings, communicating expectations, procedures, and requirements to stakeholders.
Perform hands-on back-end technical setup, customization, and configuration of SaaS systems and solutions.
Coordinate with third-party software vendors to obtain technical details and resources for complex integrations.
Validate implementation and functionality of technical components, ensuring communication between internal systems and external integrations.
Conduct quality assurance and test product functionality and performance before project closure and launch.
Troubleshoot and resolve technical product issues during onboarding, including making back-end adjustments.
Review customer inquiries, investigate complex technical issues, provide timely resolutions, and escalate issues to management or engineering when necessary.
Advise customers as a platform subject matter expert on maximizing service value and addressing obstacles during live calls.
Liaise between customers and internal product and engineering teams, communicating customer-requested enhancements.
Create, maintain, and distribute project documentation, standard operating procedures, and knowledge resources.
Handle supplementary telecommunications tasks as needed, including toll-free and local number inventory, routine audits, and off-program workflows following carrier protocols and internal procedures.