Technical Implementation Manager

Limbic

About The Position

Limbic is seeking a Technical Implementation Manager to lead onboarding and go-live for new health system, payer, and payvider partners. The role is the primary point of contact from contract signature through launch and early adoption, translating clinical workflows, technical requirements, and compliance needs into smooth, timely implementations. It is a hands-on, cross-functional position spanning clinical operations, technical delivery, AI agent configuration, and partner relationship management. The role requires technical fluency in diagnosing integration failures, data mapping issues, configuration problems, and product gaps. The manager is expected to investigate system behavior and root causes, hold detailed technical discussions with partner and internal engineering teams, and independently use scripts or queries to test, validate, or troubleshoot implementations. They also configure Limbic's AI agents for partner clinical protocols, lead partner training and rollout, and collaborate with Product and Engineering to address recurring gaps and develop scalable implementation processes.

Requirements

At least 5 years of experience in technical implementation, integration engineering, or solutions consulting.
Strong technical troubleshooting skills and comfort with API documentation, logs, and system architecture.
Ability to write and run scripts or queries, such as SQL, Python, or similar, to test integrations or debug independently.
A track record of serving as the technical bridge between engineering or product teams and external partners.
Ability to lead debugging conversations directly with partner engineers.
Ability to explain complex technical or clinical ideas in plain, simple language.
A consultative, solutions-oriented communication style, including comfort proposing and persuading.
A QA mindset, including comfort writing test cases and validating systems before they reach real users.
Strong project management instincts and ability to build an implementation plan.
A preference for shipping a working solution and improving it through iteration rather than waiting for perfection.
Bias toward action and comfort with ambiguity.

Nice To Haves

Experience in healthcare, health tech, or B2B SaaS.
Experience with behavioral health, payer, or ACO/value-based care environments.
Familiarity with FHIR APIs, EHR systems such as Epic or Cerner, or healthcare data interoperability.
Experience working with major national payers, payviders, or large health systems.

Responsibilities

Own end-to-end implementation for new partners, from kickoff through launch and early post-go-live support.
Diagnose root causes of implementation failures, distinguish among data mapping issues, configuration errors, API or integration failures, and product gaps, and route issues to the appropriate team.
Read logs, API responses, and system behavior to have detailed technical conversations with engineering.
Lead complex technical conversations with partner IT, engineering teams, and EHR vendors.
Write and run scripts or queries, such as SQL or Python, to test, validate, or troubleshoot integration and configuration issues.
Own the technical relationship with partner engineering teams as their primary technical point of contact.
Configure and tune Limbic's AI agents to match partner clinical protocols, routing logic, and population needs.
Serve as the primary partner-facing contact and help shape solutions through a consultative approach.
Translate complex technical and clinical concepts into plain language partners can act on.
Lead training and rollout for partner teams to support adoption after go-live.
Favor rapid deployment and iteration by launching a working version, gathering feedback, and improving it.
Partner with Product and Engineering on recurring gaps and help shape lasting fixes.
Build and maintain playbooks for repeatable, scalable implementation and agent-configuration processes.