Technical Implementation Specialist – Mountain/Western Region

Fresenius Kabi USA•Washington, DC

9d•$100,000 - $125,000•Remote

About The Position

The Technical Implementation Specialist is responsible for the successful technical implementation of product at customer locations. Individuals in this role will lead technical implementations to ensure a high level of customer satisfaction. The ideal candidate will live in the Mountain and Western region of the United States, near a major metropolitan city.

Requirements

Bachelor’s degree required (Biomedical engineering degree preferred)
Minimum of 5 years related work experience (medical device experience preferred)
FDA compliance experience is a plus
Deep experience with system installation and support environments in clinical settings
Abundant experience working with customers
Excellent communication and collaboration skills
Experience providing professional services to clinical environments
Experience with integrating hospital systems including EMR integration (Epic, Cerner, Meditech)
Experience with web interfaces and APIs, used by enterprise grade systems
Working knowledge of Wi-Fi, networking, remote access techniques, VPNs, firewalls
Familiarity with SQL, report generation & databases
Experience with regulatory compliance for medical devices (complaint reporting, installation records, service records)
Excellent team player with strong interpersonal skills
Travel (Air/Auto) required and is based on the needs of the business
Ability to work flexible hours and weekends to meet business/customer needs
Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities

Nice To Haves

Biomedical engineering degree preferred
medical device experience preferred
FDA compliance experience is a plus

Responsibilities

Responsible for the technical implementation with customer counterparts (information technology, biomedical / clinical engineering / informatics)
Supports the implementation team to identify, schedule and solve technical installation and customization issues as they arise
Serves as the liaison between the customer and the Fresenius Kabi technical team for any issues that arise during the implementation
Engages with customer’s technical groups for joint solution development
Participates in customer technical support team activities as needed
Gathers and analyzes data on the installed systems for continuous product improvement efforts
Coordinates closely with the Implementation Project Manager to ensure that technical activities remain on schedule throughout the project.
Assists and delivers product presentations, as necessary, and provides sales support to include participating in RFI/RFPs and demonstrations
Collaborates with cross-functional work teams (engineering, marketing, manufacturing, operations) to define streamlined customer support solutions
Collaborates with sales on prospect engagements, RFP responses, etc. as required
Travels up to 75%
Attend local, regional, and national meetings as needed
Participates in any and all reasonable work activities as assigned by management