Technical Implementation Specialist

Health Catalyst

About The Position

As a Technical Implementation Specialist, you'll play a critical role in helping healthcare organizations successfully implement and optimize Health Catalyst's Measurable product. You'll work directly with clients to understand their data environments, validate quality measures, troubleshoot complex data issues, and ensure successful implementations. This role combines technical problem-solving, client partnership, and data analysis. You'll leverage your SQL expertise to investigate issues, uncover root causes, and deliver solutions that help clients trust and act on their data. If you enjoy solving data puzzles, working with customers, and driving measurable outcomes, this role is for you.

Requirements

3+ years of hands-on SQL experience.
Strong understanding of relational database concepts and data relationships.
Ability to write SQL queries from scratch for troubleshooting, validation, and analysis.
Experience investigating data quality issues and performing root-cause analysis.
Experience working with data integrations, ETL processes, or data workflows.
Strong analytical and problem-solving abilities.
Experience working directly with clients, customers, or business stakeholders.
Excellent written and verbal communication skills.
Ability to explain technical concepts to both technical and non-technical audiences.
Strong organizational skills and ability to manage multiple priorities effectively.

Responsibilities

Support the implementation and ongoing optimization of Health Catalyst's Measurable product.
Partner directly with healthcare clients to gather requirements, validate results, and resolve technical issues.
Query and analyze client data using SQL to identify discrepancies, investigate issues, and support decision-making.
Validate healthcare quality measures and ensure accurate reporting outcomes.
Investigate support tickets and perform root-cause analysis of data quality, integration, and configuration issues.
Troubleshoot client-specific data challenges across multiple environments and platforms.
Modify and optimize existing SQL queries to support client requirements.
Collaborate with internal implementation, product, and technical teams to deliver successful client deployments.
Support onboarding activities and implementation projects from discovery through go-live.
Document findings, recommendations, and troubleshooting resolutions.
Serve as a trusted technical resource for clients and cross-functional internal teams.
Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
Adhere to and comply with the organizations Acceptable Use Policy.
Safeguard information system assets by identifying and reporting potential and actual security events to the organization Security and Compliance Officers.