Technical Implementation Manager

Odyssey

1d•$130,000 - $160,000

About The Position

As the Technical Implementation Manager, you will own outcomes, full stop. You are not ticking a box and passing off your customer; you are ensuring the customer is deployed effectively and that the value Odyssey brings is transparent and that the decision to continue business with us is a no-brainer. You are the Odyssey vanguard and will embed with customers from kick-off, through go-live, and over their entire contractual lifecycle.

Requirements

5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
Thrive in an early stage SaaS startup environment where ambiguity is the norm and speed matters.
Strong technical acumen – you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer. You can get in the weeds with the technology when needed, and can configure technical workflows such as APIs, webhooks, etc.
High degree of empathy; ability to understand the perspective of our customers and end users to allow you to chart the path forward.
Owner mindset, strong sense of accountability, and creative problem solver; you are constantly working to overcome obstacles in order to push your plan forward; you do not expect somebody else to solve your problems for you.
Team player with a positive attitude, strong work ethic, and a commitment to continuous improvement.
Analytical mindset with the ability to use SQL and/or advanced excel techniques to investigate data.

Nice To Haves

Experience working with government agencies

Responsibilities

Fully understand all of the elements important to the customer that may impact deployment and communicate this effectively with internal teams.
Deploy Odyssey to our customers; ensuring successful completion of contractual requirements and go-live milestones.
Build strong partnerships and lines of communication with both internal and external stakeholders.
Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders; driving deployment of technical solutions and configurations.
Drive all customer growth and adoption, leading to successful renewal.
Ensure we’re deploying customers in a scalable and effective way; i.e. don’t re-invent the wheel for every new customer.