Commerce Technical Implementation Manager II

JPMorgan Chase & Co.•Tempe, AZ

About The Position

As a Technical Implementation Manager II in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform. You work closely with clients and internal partners, building strong relationships and delivering timely solutions. Your role is essential in driving innovation and supporting the growth of our payments business.

Requirements

Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
Expertise in modern authentication protocols, including OAuth2.0 and mTLS
Ability to interpret technical specifications and APIs for proprietary platforms
Experience with REST-based APIs and Open API Specifications
Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
Detail-oriented problem solver with strong de-escalation skills
Confident communicator able to provide clear updates to mid and senior management
Ability to thrive in a fast-paced, deadline-driven environment

Nice To Haves

Bachelor’s degree strongly preferred; robust work experience considered
Experience diagnosing complex application, data, and network issues
Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
Formal project management skills or exposure to project management concepts (e.g., Project Management 101)

Responsibilities

Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
Manage incoming demand efficiently through effective queue management and time management
Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
Identify and address service gaps to improve the testing experience and exceed team deliverables
Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
Provide clear updates and technical guidance to mid and senior management
Foster a culture of collaboration, diversity, and inclusion within the team
Promote change by driving improvements in service and process
Take ownership of project outcomes and proactively manage escalations
Build strong relationships with clients and internal partners to support seamless integrations