Western Region

Polynt Group•Azusa, CA

2d•$90,000 - $120,000•Remote

About The Position

Technical Assistance Representatives work closely with other Polynt functions including commercial, operations and R&D to assist existing and new customers in using Polynt Products. This role participates in product recommendations, product testing/benchmarking, training, product trials, process review, and troubleshooting. Technical Assistance provides customers with formal or informal training and is an interface for investigation and communication concerning product complaints. This role directly contributes to Polynt’s commercial success through achieving product approvals, customer satisfaction, and customer loyalty. Technical Assistance also provides direction for product development efforts. The Technical Assistance Representative works under the direction of a TA supervisor or mentor and Polynt Account Manager. Assignments typically focus on a specific technology area with exposure to other areas, depending on organizational needs, performance, etc. This role will serve the western united states and western regions of Canada including Southern & Northern California, Washington, Oregon, Nevada, Arizona, Utah, New Mexico, Colorado, Wyoming, Edmonton, and Alberta. The salary range for this position is $90,000 - $120,000/annum. Candidate must be living in the Western region of the US in a close proximety to an airport. This position does not provide sponsorship and candidates must be authorized to work in the US for any employer.

Requirements

B.A. or B.S. in chemistry, chemical engineering or related science/engineering field and a minimum of 2 years related industry experience
Candidate must be living in the Western region of the US in a close proximety to an airport.
Candidates must be authorized to work in the US for any employer.

Nice To Haves

M.S in chemistry or related science/engineering field

Responsibilities

Performs work in accordance with local, state and federal regulations including OSHA, DOT and EPA and the appropriate Polynt Chemical Hygiene Plan (CHP) ensuring personal and team safety
Recognizes personal and legal responsibility regarding compliance with rules and regulations, standards and Polynt’s ISO 9001 Quality Management System
Maintains housekeeping in individual and shared workspaces
Conducts inspections as assigned
Ensures that others meet health and safety standards. Provides guidance when needed
Leads safety topic(s) in weekly safety meeting
Participates in the following as needed: Health and Safety Committee, Review of chemical hygiene plan, Job safety analysis (JSA), Risk assessments, Incident investigation, Management of change (MOC)
Conduct process reviews and gather information from customer including processing parameters, end use requirements including required certifications and usage information (volumes, batch sizes, etc.)
Reviews existing products for potential technical fit and considering costs, manufacturing site/logistics, minimum order quantity
Communicates recommendation to customer
If no existing product meets the requirements, enters development project as appropriate based on commercial opportunity.
Provides training to customers (either at the customer's location or at Polynt), or Polynt personnel (junior team members, R&D members from other groups, commercial personnel, etc.). Able to do demonstrations as appropriate.
Follow trial product through the customer process and document product performance.
Report product performance to appropriate commercial and R&D personnel.
Follow up with customer on post-production part testing and provide feedback to appropriate commercial and R&D personnel
Identify best practices and poor practices.
Communicate strengths and opportunities for improvement to customer
Diagnose routine issues with Polynt products
Execute field adjustments to Polynt products or recommend changes to customer formulations
Write call reports covering customer visits
Write customer letters covering findings of customer visits
Developing knowledge of a business unit in one or more chemistries, applications/market areas or processes. Making contacts with other Polynt functional groups, suppliers, and customer bases. Learning industry organizations, standards and certifications.
Able to find/view test methods, work instructions, forms and other documents in Polynt DMS
Able to find technical documents in the Polynt App and Host 2 Bulletin System
Able to enter a project on the Host 2 Project System/RADAR
Able to request physical or analytical testing
Working knowledge of Microsoft applications including Outlook, Excel, PowerPoint, Teams and Word
Able to book travel and report expenses
Order raw materials and finished goods with supervisor approval as applicable
Order lab supplies with supervisor approval as applicable
Able to find basic information in SAP including, BOM's, inspections plans, inventories, orders, etc.
Able to search Host2 Project System Archives