WorkForce Software, Technical Implementation Consultant

ADP•Livonia, MI

8h•Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Technical Implementation Consultant. This role is for individuals looking to grow their career in an agile, dynamic environment with plenty of opportunities to progress and who embrace ongoing training, development, and mentorship opportunities. As a Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will spend your day working with project teams to ensure our suite of products are being developed to comply with clients needs and are delivered successfully by configuring the software. A Technical Consultant performs coding, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

2-4 years’ experience in software implementations
Minimum 2 years’ experience with programming language, preferably JavaScript, HTML and SQL
Experience implementing or training on a packaged software system or highly complex internally developed application
Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
Demonstrates technical aptitude to learn quickly and adapts to new circumstances
Ability to work on a dynamic, client-focused team and establish excellent working relationships
Ability to travel up to 10% with the potential for international travel.
Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.

Nice To Haves

Knowledge of WorkForce Software (WFS) and it's proprietary language
Consulting skills
Familiarity with or background in HR, Payroll, or Workforce Management
Experience providing application support for complex software systems

Responsibilities

Configuration of the WorkForce Software (WFS) Suite (Time, Scheduling, etc.) according to the client business requirements.
Comprehension of the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
Understanding of the project scope and implementation approach for assigned projects
Guide complex issues including administrative and configuration challenges
Communicate roadblocks and seek out guidance in a timely manner
Create complex formulas that leverage mathematical and/or programming skills
Perform unit and system testing of configured application and ensure test cases pass as described by their requirements