Software Implementation Consultant - (Financial)

PointClickCare

9d•$75,000 - $90,000•Remote

About The Position

At PointClickCare, we are a leading health tech company dedicated to helping providers deliver exceptional care. As a founder-led and privately held organization, we foster an environment where employees can push boundaries, innovate, and shape the future of healthcare. Our platform serves over 30,000 provider organizations, leveraging the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners. We are committed to research and development, reinvesting a significant percentage of our revenue to ensure our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future, one that is human-first and accelerated by AI. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making, enhancing collaboration and improving outcomes. Our hiring practices focus on uncovering AI expertise, and we continuously invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare so it doesn’t just survive, it thrives.

Requirements

Post-secondary education in accounting or technology preferred
Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
Passion for delivering an exceptional customer experience
Healthcare industry experience preferred
Excellent communication, organizational and collaboration skills
Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
Multi-resource project team experience balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
The ability to quickly learn new concepts and technologies and convert them into customer solution value
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Ability to thrive in a high paced, complex team environment
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

Responsibilities

Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
Translate technical requirements and execute system configuration setup (more complex than entry)
Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations