Technical Helpdesk Support

Objectstream•Oklahoma City, OK

About The Position

This position supports the FAA's Technical Operations Services under the Air Traffic Organization. The candidate will provide technical helpdesk support for a suite of enterprise applications.

Requirements

HS Diploma
Minimum 6 years of relevant experience
Expert verbal and written communication skills are critical and essential
Ability to work effectively with others by applying interpersonal skills in the work environment.
Attention to details
Web Application Administration experience
Strong Linux (Redhat/CentOS/Debian) experience with command-line and GUI
Windows Server and Active Directory experience
Experience with Atlassian suite of products, especially JIRA and Confluence

Nice To Haves

Experience working with VMWare, Elastic, Prometheus, and Grafana is desired.

Responsibilities

Answer incoming emails and phone calls into the enterprise helpdesk.
Open and track the helpdesk tickets in Jira ticketing system.
Conduct triage and initial diagnosis of the reported issue.
Work with different application and infrastructure teams to identify and resolve the root cause of the reported issues.
Participate in the morning stand-up meetings to report the days progress and any issues that need to be handled at the management level.
Provides inputs to improving the helpdesk processes.
Complete documentation to build on the Helpdesk Knowledge Base.