Helpdesk Support Technician

MAGNETO & DIESEL INJECTOR SERVICE INC • Humble, TX

1d • Onsite

About The Position

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers. Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary
The Helpdesk Support Technician supports the implementation, organization, and troubleshooting of network systems, software, hardware, and related communications protocols.

Requirements

• 3-5 years of experience with LAN, WAN and computer endpoint technologies, including multiple network operating systems, topologies, and protocols (required)
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Ability to multi-task in a fast-paced environment as an individual, and as a key contributor to the overall IT Team
• Thorough understanding of networking protocols
• Proficient with Microsoft Office Suite or related software
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Nice To Haves

• Bachelor’s degree in Computer Science, Management Information Systems, or related field (preferred)
• A+, Network+, and/or similar certifications (highly preferred)
• Working knowledge of Microsoft 365/Entra Administration a plus
• Multilingual (English/Spanish) a plus

Responsibilities

• Assist in managing the Helpdesk inbox and ticketing procedures for internal customers
• Assist in Onboarding/Offboarding of users across network related company resources
• Assist in drafting checklists, support processes, and knowledge base documentation for Helpdesk and other support staff
• Monitor network systems and alerts, ensuring optimal function and minimal downtime
• Assist in set-up and configuration of technology at existing and new company locations (including occasional travel)
• Perform other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level