Helpdesk Technician

BambooHR • Ottawa, ON

1d • Onsite

About The Position

BambooHR's IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise.

You will:
Help end users resolve technical workstation issues (both Windows and macOS).
Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
Contribute to the ongoing documentation and runbooks of our systems and processes.
Provide occasional off-hours or offsite support for special events with advance notice.

Requirements

• 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
• Outstanding problem-solving skills and meticulous attention to detail.
• An ability to learn and communicate technical information clearly to all levels of the organization.
• Experience with computer hardware repair and maintenance.
• Ability to lift 40+ lbs and work primarily onsite in our Draper office.

Nice To Haves

• Associate’s Degree in related fields.
• Proven experience providing "white-glove" support to leadership in high-pressure environments.
• Experience with specialized A/V hardware (Neat, Crestron, or similar).
• Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows.
• Experience with Okta, Jamf Pro, or Microsoft InTune.
• You have basic network experience (VLANs, Routing, Switching).
• You are self-motivated, an ambitious learner, and a proactive communicator.

Responsibilities

• Help end users resolve technical workstation issues (both Windows and macOS).
• Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
• Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
• Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
• Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
• Contribute to the ongoing documentation and runbooks of our systems and processes.
• Provide occasional off-hours or offsite support for special events with advance notice.

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree