Helpdesk Support Analyst

HUMBOLDT GENERAL HOSPITAL•Winnemucca, NV

2d•Onsite

About The Position

This person will deliver support to end users. Following design or installation specifications, install or assist in installation of software packages. Provides some training of clinical software to staff. Provides front line support to end users. Perform other duties as required. Escalates complex problems as necessary.

Requirements

Highschool Diploma or Equivalent.
Able to read, write and speak the English language in an understandable manner
Knowledge of information technology
Knowledge of data and voice communication systems
Knowledge of management information systems
Knowledge of client/server network protocols and internet/intranet applications
Ability to install and troubleshoot PC systems
Possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel
Self-motivated, resourceful, and well organized.

Nice To Haves

Previous experience in a medical office setting and/or experience with an Electronic Medical Record a plus, experience preferred.
Emphasis in information technology, management information services, computer science or a closely related field and/or any equivalent combination of training and experience that provides the required knowledge, skills and abilities are also preferred.

Responsibilities

Support end-user hardware including workstations, printers, faxes, copiers, and wireless and telecommunication systems.
Support end-user standard workstation software
General connectivity troubleshooting.
Utilize an internal call tracking system for end-user incident management and reporting
Interacts with HGH Staff to resolve application issues. Communicates with HGH staff and vendors in a professional manner maintaining confidentiality.
Works with all user levels
Keeps workroom neat, organized, and secure
Promotes responsible usage and care of corporate equipment.
Relays relevant IT-related information to the company in a timely manner.
Participates in the implementation and support of IT -related policies.
Travels between onsite campus buildings and offsite buildings
Maintains confidentiality of all patient/resident/staff information.
Must be self-motivated and able to work independently with minimal direction or supervision.
Other related duties as assigned.