Customer Service Representative

DXC Technology Services • Tulsa, OK

1d • Remote

About The Position

The Technical Help Desk Representative supports federal programs by handling customer inquiries through inbound and outbound calls. The role documents inquiries, escalates issues as needed, and uses help desk software to track and resolve requests. The representative follows compliance protocols when working with sensitive information.

This is a remote role for U.S.-based workers. Scheduled shifts fall Monday through Friday between 6 AM and 9 PM CST, and Saturday between 6 AM and 6 PM CST. The position lasts six months, with a possible extension, and may require weekend shifts.

Requirements

• High school diploma or GED.
• At least one year of customer service or call center experience.
• Familiarity with help desk software and telephone systems.
• Strong communication and problem-solving skills.
• Must pass federal and state background checks.
• Must be a U.S. citizen.

Responsibilities

• Handle inbound and outbound customer calls.
• Document inquiries and escalate issues as needed.
• Use help desk software to track and resolve requests.
• Follow compliance protocols when working with sensitive information.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED