Technician, Technical Field Services

JPW Industries • La Vergne, TN

21d • $70,000 - $85,000 • Remote

About The Position

The Technical Field Sales Technician is a home-based role open anywhere in the United States, with the Eastern United States preferred and 40–50% domestic travel, including overnight stays. The technician partners with service, sales, and product teams to help customers select, install, commission, operate, and maintain industrial equipment, including water jets, lasers, press brakes, and CNC machining equipment.

The role owns assigned installations from site checks through commissioning and customer sign-off on a proven part. It also supports the technical side of sales through equipment demonstrations, applications reviews, and site preparedness evaluations. The technician trains customers, authorized service centers (ASCs), and Baileigh technicians, helps resolve problems by phone or video, and provides field feedback to Engineering, Sales, and Customer Service. The position may involve occasional after-hours emergency troubleshooting.

Requirements

• Technical degree, certificate, or apprenticeship in CNC machining, machine tool technology, electrical technology, mechanical technology, or industrial technology, or equivalent hands-on experience.
• At least 5 years of advanced hands-on CNC machining experience, including setup, programming, and operation.
• Direct experience running and maintaining equipment such as fiber or CO2 lasers, water jets, CNC press brakes, CNC plasma equipment, and CNC mills or lathes.
• Ability to write and edit G-code at the machine, use conversational and CAM programming, and work across common CNC controls.
• At least 3 years of field service experience traveling to customer sites to install and set up equipment, train operators, and troubleshoot and repair industrial machinery.
• Strong understanding of electrical circuits, pneumatics, and hydraulics, with the ability to diagnose problems using schematics and meters.
• Clear, patient communication and teaching skills, including the ability to work with both plant managers and new operators.
• Organized and self-motivated, with the ability to manage a remote schedule and changing travel assignments.
• Willingness to travel 40–50% domestically, including overnight stays.
• Ability to handle occasional after-hours emergency troubleshooting.

Nice To Haves

• NIMS credentials.
• OEM control training, such as Fanuc, Siemens, Haas, or similar.

Responsibilities

• Install, commission, and troubleshoot water jets, lasers, press brakes, and CNC machining equipment at customer sites.
• Set up, program, and operate machines to prove out their performance and produce a part the customer approves.
• Troubleshoot electrical, hydraulic, pneumatic, and control systems using schematics, manuals, and diagnostic tools.
• Participate in sales demonstrations, applications reviews, and pre-sale site evaluations.
• Confirm customers’ power, air, and footprint requirements before equipment ships.
• Grow service revenue through installations, training, and maintenance engagements.
• Support customers by phone or video to resolve issues and reduce downtime.
• Lead in-person and virtual training for customers, ASCs, and Baileigh technicians.
• Write service reports and relay field insights to Engineering, Sales, and Customer Service.
• Manage installations and repairs through to customer-ready operation, and share knowledge with colleagues and partners.

Benefits

• Competitive pay and annual bonuses.
• Medical, dental, vision, life insurance, disability, telehealth, and other comprehensive benefits starting on Day 1.
• Retirement plans and employer contributions.
• Generous paid time off and paid holidays.
• Career development and learning opportunities.
• Team member appreciation events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed