Technical Estimator and Project Manager III (Spec, Entrance Hardware)
About The Position
The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. The role serves as the primary contact for a select group of customers, supports account growth and satisfaction, and acts as a liaison between customers and CRL’s internal departments to ensure customer needs are met. The position requires technical knowledge of products, services, procedures, glass systems, bid requests, specifications, drawings, and product compatibility. The role also supports the sales team in achieving sales targets and KPIs, with a stated expectation of a closing ratio greater than 30% on all quotes. The listed pay range is $32.69–$47.60 USD.
Requirements
- High school diploma or equivalent.
- Ability to work at a fast pace and manage inquiries and follow-up tasks.
- Knowledge of pricing, margins, and negotiating skills.
- Understanding of glass systems and ability to navigate CRL’s website and business software effectively.
- Excellent customer service skills, critical thinking, and independent problem-solving abilities.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Deliver customer service by managing order management, quote turnaround, and inquiry response times.
- Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
- Document customer interactions in ERP and maintain effective communication.
- Provide accurate quotations and meet quote-turnaround service-level agreements.
- Follow up with customers to maintain and establish account assignments.
- Maintain technical knowledge of products, services, and procedures; understand bid requests through specifications and drawings, and assess product compatibility.
- Stay updated on new product launches and follow outlined procedures.
- Serve as a subject matter expert in the product group.
- Communicate effectively on behalf of customers and provide feedback to internal teams.
- Support the sales team in achieving sales targets and KPIs.
- Achieve a closing ratio greater than 30% on all quotes.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays employees can choose.
- Potential for annual raises and bonuses through a pay-for-performance culture.
- Training to equip employees with the knowledge and skills needed to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
